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Quanta Infrastructure Solutions Group

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IT Support Analyst

Quanta Infrastructure Solutions Group

Overland Park, KS • On-site

Full-time

Posted 27 days ago

Job description

Job Summary:
Quanta Infrastructure Solutions Group leverages comprehensive resources to deliver collaborative solutions for energy infrastructure needs. As an IT Support Analyst, you will provide first-line technical support for IT hardware, software, and engineering applications, ensuring smooth operations in a fast-paced corporate environment.
Responsibilities:
• Provide first-line technical support for IT hardware, software, and engineering applications in a fast-paced corporate environment.
• Image, configure, troubleshoot, and repair Dell and Lenovo laptops/workstations, including high-performance engineering devices.
• Support Microsoft 365 and Active Directory administration, including user setup, permissions, and account management.
• Deploy and manage laptops using SCCM and/or Microsoft Intune for imaging, updates, and endpoint management.
• Support Microsoft Azure environments, including file storage, virtual machines, servers, and cloud infrastructure.
• Troubleshoot VPN connectivity using Cisco AnyConnect and support company mobile devices.
• Manage employee onboarding/offboarding, hardware inventory, asset tracking, and lifecycle refresh programs.
• Provide high-quality in-person, phone, and video support, including executive-level users and occasional after-hours needs.
• Document solutions and troubleshooting steps within IT knowledge bases and internal documentation.
• Travel up to 30% to support regional offices as needed.
Qualifications:
Required:
• 3–6 years of IT support experience - including at least 2 years in a corporate enterprise environment.
• Hands-on experience supporting Microsoft Active Directory and Microsoft 365, including user provisioning, permissions, and account management.
• Experience with endpoint management tools such as Microsoft SCCM or Microsoft Intune for device deployment, updates, and policy management.
• Exposure to Microsoft Azure environments, including cloud storage, virtual machines, and infrastructure services.
• Experience troubleshooting VPN connectivity, preferably Cisco AnyConnect or similar remote access tools.
• Familiarity with IT ticketing systems such as Jira, ServiceNow, or similar platforms for incident tracking and support workflows.
Company:
Quanta Infrastructure Solutions Group is a construction company that offers energy infrastructure solutions. Founded in 2017, the company is headquartered in Houston, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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