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Quality Support

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Management Analyst II - Portsmouth, NH

Quality Support, Inc.

Portsmouth, NH • On-site

Full-time

Posted 4 days ago

Job description

QSI is seeking a Management Analyst II to provide assistance to our government client located in Portsmouth, NH. The candidate will primarily work at the National Visa Center (NVC) and/or the Kentucky Consular Center (KCC) but may also be assigned to other VO offices. A government manager will provide daily supervision and guidance.
Location
Portsmouth, NH
Level/Salary Range
$90k-$100k
HR Contact
Subrina Miles
Job Category
Non-Exempt
Security Clearance Required
Secret (may require Top Secret)
Position Type
Full-time
Duties/Requirements/Qualifications
  • Review required sample of outgoing FOIA responses to ensure proper coordination with appropriate Department of State offices, complying with FOIA regulations and policies, and ensuring full responsiveness to the requests.
  • Review and evaluate the prime contractor's training program for FOIA staff members and provide assessment to USG.
  • Identify and document contracting issues and develop contract improvement initiatives.
  • Collaborate with the primary contractor and GTMs in the development, implementation and oversight of centralized contract tracking and reporting on all quality assurance activities and findings.
  • Assists the government with identifying actual and potential conflicts in contract requirements and provide recommendations for remedy.
  • Participate in relevant management meetings and workgroups to support objectives
  • Facilitates Quarterly Quality Reviews (QQRs) and other formal quality-related reviews.
  • Develops and maintains NVC and KCC procedures for quality assurance, inspection throughout the VSS support contract lifecycle.
  • Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with programs throughout the VSS support contract lifecycle.
  • Coordinates ongoing internal primary contractor contract evaluations.
  • Design, evaluate, approve, and recommend FR operator certification to USG based on quality assurance assessments.
  • Conducts quality assurance assessments via on site and desk review processes.
  • Establishes risk assessment methodologies and oversees the risk assessment process.
  • Establishes Technical Monitoring Plans (TMPs), performs monitoring, and tracks the progress of corrections/issue resolution.
  • Provides support and technical assistance to the COR, GTMs and other USG staff with the primary contractor related contracting and procurement responsibilities.
  • Reports on the primary contractor contract information and contract lifecycle activities.
  • Assists with maintenance of contract COR Working files on the NVC and KCC shared network drive and other assigned functions to assist the COR, A/COR and GTMs. Establishes methodologies to track incoming work and throughput and prepares briefing material to show any changes in inputs and outputs.
  • Assists with implementation and maintenance of incentive/disincentive program with prime labor contractor.
  • Maintain confidentiality of information and insight obtained while performing job duties. Will require signing and adhering to Non-Disclosure Agreement throughout the VSS support contract lifecycle.
  • Other duties as assigned.

Physical Requirements:
  • Working at a computer for up to 8 hours per day
    • Rationale: Most work is conducted within the MAII's cubicle, where they're expected to be able to operate a computer for up to 8 hours per day.
  • Ability to take handwritten notes
    • Rationale: We do not have access to tablets or laptops and must often rely on handwritten notes to document meetings and action items
  • Sitting in place for up to 2 hours
    • Rationale: We have sit-stand desks, but during meetings we may not have an opportunity to stand
  • Ability to lift up to 20 pounds.
    • Rationale: Some case file buckets can get this heavy

Education / Experience Required
  • Bachelor's Degree (advanced degree preferred), and/or;
  • Three (3) years of experience monitoring federal government contracts or direct knowledge and understanding of consular contracts, regulations
  • Three (3) years of written and oral communications in an office environment related to visa work, including;
  • Three (3) years of policy development, international relations, intelligence community, legal, and/or foreign service,;
  • Proficient utilizing a variety of office software, specifically: MS Word, MS Power Point, MS SharePoint, MS Excel, and MS Outlook

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