Q&C

Reporting to Manager, IT, the Business Systems & Data Analyst is a cross-functional role responsible for translating business needs into effective system, data, reporting, and process solutions, getting it implemented to optimize and streamline Q&C’s business processes. This is a full-time temporary maternity leave coverage role for a period of 12 to 18 months and 5-days week on-site position.

Requirements

Duties and Responsibilities

The following is a list of the essential duties and responsibilities of this role. The time spent on these areas will vary as business needs require. All activities must be recorded in company billing system. Q&C maintains the right to modify job duties and responsibilities at its discretion.

• Partner with business stakeholders to understand current-state processes, pain points, risks, and improvement opportunities;
• Elicit, document, and prioritize business requirements, user stories, workflows, process maps, functional specifications, and acceptance criteria;
• Configure, test, validate, and support business application changes within approved governance processes;
• Support ERP lifecycle activities including requirements definition, fit-gap analysis, configuration, user acceptance testing and training;
• Collaborate with vendors and technical teams to resolve application issues and deliver functional enhancements;
• Develop or coordinate dashboards, operational reports, KPIs, operational datasets and analytical views using tools such as Power BI, Excel, SQL, or equivalent platforms;
• Coordinate and support UAT with business users;

• Assist with support of EUC and IT infrastructure, as requested;
• Support cyber security activities, as requested;
• Provide services as per corporate procedures and work instructions, where applicable;
• Develop work aids that will be leveraged by Q&C staff to improve efficiency, effectiveness and data quality to provide required insights for decision making.

Expectations

The employee is expected to embrace Q&C’s core values and have:

• The ability to work independently and as part of a project implementation team;
• Self-motivation;
• Strong experience gathering requirements, documenting processes, and supporting system enhancements;
• Experience supporting enterprise applications, ERP systems, integrations, APIs, reporting platforms, or workflow automation tools;
• Experience in regulated or complex operational environments where auditability, quality, security, and reliability are important;
• Project-oriented skills, with the ability to work on more than one (1) project at a time;
• Strong organizational skills;
• Excellent attention to detail;
• A flexible personality style;
• Demonstrated good business risk benefit analysis/acumen;
• Skills to help expand the business – engaging and developing business opportunities; and
• Networking skills to build working relationships to respond to current and future needs.

Education and Training

The following education and training are needed for the performance of the work with a minimum of 3 to 5 years experience:

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, Data Analytics, Engineering, or equivalent industry experience;
• Proficiency in:
• MS-O365 platform
• PowerBI/SQL – Dev role
• ERP functional support (preferred Acumatica)
• SaaS architecture and support
• Willing and capable of learning new applications and technologies with a particular emphasis as to how they might be leveraged within Q&C.

The following aspects are used to differentiate candidates (nice to have):

• ITIL Foundation certification
• Microsoft certification
• DevOps certification
• BABOK knowledge

Salary range: CAD 75,000 – 85,000 annually

Annual salary will be based on candidate’s experience, skill, knowledge, and qualifications relevant to the role.

This posting is for an existing vacancy.

Benefits

Learn about what makes our company unique at www.qualityandcompliance.com.

Q&C welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.