Premium3PL

Customer Service Representative
Location: Chandler, AZ
Company: Premium 3PL
Schedule: Full-Time, Monday–Friday 7am-3:30pm
Pay: Starting at $19.00 per hour
Position Summary
Premium 3PL is seeking a detail-oriented and proactive Customer Service Representative to support our
daily warehouse operations and provide exceptional service to our clients. This role is responsible for
managing client and carrier communications, resolving order and inventory issues, and ensuring accurate
and timely updates across multiple systems. The ideal candidate thrives in a fast-paced environment,
communicates professionally, and takes pride in delivering outstanding customer service.
Key Responsibilities
Review daily priorities with the Customer Service Manager and manage assigned tasks.
Monitor Slack and respond to messages professionally and promptly.
Manage carrier inquiries and update order statuses.
Submit and follow up on carrier claims.
Maintain tracking sheets and order status updates.
Monitor inventory and "Need to Order" items in ShipHero.
Complete weekly inventory adjustments and inventory reports.
Communicate with clients regarding inventory levels, promotions, and order-related inquiries.
Identify trends, anticipate potential issues, and escalate concerns when appropriate.
Maintain the Out-of-Stock (OOS) SKU board.
Keep work organized and ensure daily tasks are completed accurately and on time.
Assist with packing customer orders as needed to support warehouse operations.
Qualifications
High school diploma or equivalent.
One (1) or more years of customer service, logistics, or warehouse experience preferred.
Strong attention to detail and organizational skills.
Excellent verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Ability to prioritize multiple tasks and anticipate potential issues.
Experience with ShipHero, Slack, Microsoft Excel, and Google Sheets is preferred.
Ability to work independently while collaborating effectively with a team.
Key Skills
Exceptional attention to detail.
Professional written and verbal communication.
Strong customer service mindset.
Critical thinking and problem-solving.
Excellent time management and organizational skills.
Ability to work efficiently in a fast-paced environment.
Positive attitude and willingness to learn.

Work Environment
This position is based in a warehouse and office environment with a collaborative, team-oriented culture.
Success in this role requires a commitment to accuracy, efficiency, accountability, and delivering an
exceptional client experience.
What We're Looking For
We're looking for someone who:
Is highly organized and detail-oriented.
Communicates professionally with clients, carriers, and team members.
Takes ownership of assigned tasks and follows through to completion.
Is proactive in identifying and resolving issues before they escalate.
Thrives in a fast-paced environment with changing priorities.
Is dependable, adaptable, and committed to providing outstanding customer service.
If you're passionate about delivering exceptional customer service, enjoy solving problems, and want to be
part of a growing team that values accuracy and teamwork, we'd love to hear from you.