Precisional

Description

Technical Service Representative - Mechanical & Electronic Troubleshooting

Standard Day Shift | Monday-Friday

Spectra Precision is seeking an experienced, hands-on technician who enjoys diagnosing problems, fixing equipment, and supporting customers in the field. This role is ideal for candidates with a strong mechanical troubleshooting background and working knowledge of electronics who want a stable Monday-Friday schedule and the opportunity to work with high-precision equipment.

Our mission is to help customers work efficiently and effectively on the job site. As part of our Technical Service team, you'll support our dealer network and end users by repairing, maintaining, and troubleshooting Spectra Precision products while delivering reliable, high-quality service.

Position Overview

The Technical Service Representative is responsible for diagnosing and repairing mechanical and electronic issues in Spectra Precision products. This role combines hands-on repair work with customer and dealer support, making it well-suited for technicians who enjoy problem-solving, precision work, and continuous learning.

Schedule:
Standard daytime shift
Monday through Friday
On-site, collaborative team environment

Primary Responsibilities

• Troubleshoot, diagnose, and repair mechanical and electronic issues across Spectra Precision product lines
• Complete repairs within established turnaround times while maintaining high quality and accuracy
• Read, interpret, and follow repair manuals, technical documentation, service guidelines, and specifications
• Perform mechanical adjustments, component replacement, calibration, and functional testing
• Maintain cosmetic and functional standards to ensure customer satisfaction
• Accurately document repairs performed, troubleshooting steps taken, and quality assurance results
• Record part numbers used and quantities consumed during repairs
• Participate in ongoing technical training, including classroom instruction and hands-on bench training
• Support and facilitate instructor-led technical training for dealers and customers as needed
• Meet or exceed established productivity and quality performance metrics
• Maintain consistent daily on-site attendance to support team operations

What We're Looking For

• Proven experience troubleshooting mechanical systems with some electronics exposure
• Strong diagnostic and problem-solving skills
• Comfort working with precision equipment, tools, and technical documentation
• Attention to detail, quality, and documentation
• Ability to work independently while collaborating as part of a technical team

Benefits

• Medical, Dental, and Vision coverage (company-subsidized)
• Employer-paid Term Life, Short-Term Disability, and Long-Term Disability
• 401(k) with employer matching
• Paid Time Off (PTO)
• Paid holidays

Why Join Spectra Precision?

• Stable Monday-Friday schedule with no shift work
• Hands-on technical role with real problem-solving
• Opportunity to work with industry-leading precision products
• Supportive team environment with ongoing training and growth opportunities

Requirements

Required Knowledge, Skills & Experience

• 2+ years of experience as a technician in a relevant industry (i.e. electronic, mechanical, auto)
• 2 year technical degree or equivalent experience
• High school graduate
• Experience with diagnosing and repairing electromechanical devices
• Familiar with basic electric theory and electronic test equipment
• Strong organizational and communication skills
• Capability of understanding and following written guidelines and requirements for supporting and servicing Spectra Precision products
• Ability of working independently
• Computer competencies including the use of databases, support tools, the Microsoft Office Suites
• Knowledge of Salesforce.com a plus
• Phone skills, being able to explain repair steps or laser setup over the phone
• Experience conducting instructor-led technical training seminars