Poncho's Pond Rv Park

Position Title: Front Desk Manager

Position Overview:

This position reports directly to the Business Manager and is responsible for the oversight of all front desk staff. Additionally, this position is responsible for fostering a positive relationship between front desk staff and customers, while also maintaining a safe, comfortable, and enjoyable work environment for the front desk staff.

Responsibilities:

• Gaining full comprehensive understanding of all campground policies, procedures, reservation systems, and front desk software.
• Creating a front desk staff schedule that fosters a positive work/life balance, while also accommodating the open hours of the campground.
• Assisting front desk staff with day-to-day operations, including training staff.
• Managing reservations through the process of creation, check-in, cancelation, and payment processing.
• Assisting guests in person, over the phone, and via email.
• Working with the Business Manager and the ownership team to plan and organize planned activities for guests.
• Monitoring store and office supply inventory and creating inventory orders, with the assistance of the Business Manager.

Qualifications:

• Prior experience in supervision.
• Possess strong organization skills.
• A pleasant work attitude and a willingness to work as part of a team.
• Basic computer skills, including familiarity with creating documents and spreadsheets. Previous Campspot experience preferred.

Position Requirements

• 40 hours per week, April through October.
• Reduced hours, November through March (potential remote work).
• Some evenings, weekends, and summer holidays required.

Pay and Benefits

• Salaried position, $35,000+
• 401k eligibility after six months employment, with company 3% Safe Harbor Contribution and Profit Sharing.
• Campsite discounts or full season campsite negotiable for the right candidate.
• Merchandise discounts.
• Use of all campground facilities, including pools and fitness center.