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Duties and Responsibilities:

The candidate will plan, organize, direct, and monitor resources to:  

1. Meet customer requirements to achieve customer satisfaction with products and services
2. Adopt a Customer/end consumer viewpoint/mindset
3. Provide the technical direction and expertise for their Customer Support Team within CSI mission, objectives, and policy
4. Engage in the System Engineer Network to ensure implementation of best practice learnings
5. Identify new opportunities for products and services
6. Collect, assess, and report competitor information
7. Provide shared accountability for planning and execution of Customer Support Team objectives and business plans
8. Comply with CSI's safety and environment policy and all other  policies, procedures, and standards 
9. Provide technical resource and sales assistance to National Account Managers, Customer Support Specialists, and customers
10. Involvement as required and representative for CSI in trade organizations
11. Resolve difficult situations with customers/clients- conflict management
12. Perform customer troubleshooting visits and startup support
13. Perform customer proactive visits
14. Communicate value to customers and account managers through value letters and value propositions
15. Provide opportunities to sell  services and perform services such as Plastech, Headset/Spindle Exchange, Audits, CAPture, Closure Delivery/Inspection
16. Establish business relationships with contacts at key customers, suppliers, licensees, and other business partners
17. Provide linkage to Technology to insure technology developments meet market/customer/consumer needs
18. Provide linkage to Closure OFC’s to communicate field performance data, provide responsible settlement of claims and returns, and assist in root cause investigation/resolution
19. Plan, execute, analyze, report SRED’s using appropriate tools including Response Surface Methodology
20. Own and drive root cause resolution related to design and/or application through statistically sound designed testing methodology
21. Create new testing methodology, as required, to assure products meet Customer needs
22. Conduct technically focused competitive analysis of competitors products
23. Develop and provide critical closure and equipment operating parameters for new closures- technical bulletins
24. Develop training materials for new closures
25. Conduct laboratory and field testing of new closures using SRED’s including Response Surface methodology
26. Coordinate startups of new closures to market
27. Create ideas for new products by matching existing and new technologies with customer/consumer needs
28. Create new testing methodology, as required, to assure products meet Customer needs
29. Conduct technically focused competitive analysis of competitors products
30. Develop and provide critical closure and equipment operating parameters for new closures- technical bulletins
31. Develop training materials for new closures
32. Ensure that (where applicable) the supply chain is made aware of their food safety obligations as our partner in the quest to deliver a safe product to the consuming public.

Supervisory Responsibilities: None

Educational and Other Skills Requirements:

• Bachelor of Science degree in a technical discipline i.e. engineering, packaging, chemistry, physics, or equivalent experience.
• One to five years experience in an organization developing the referenced skills. 
• Experience in closures/packaging industry. 
• Systems understanding of our closure, closure machinery, and packaging equipment products, as well as our customers, competitors, and co-suppliers products is required.
• Broad based business understanding is mandatory. 
• The application of sound business practices through the knowledge and understanding of internal structures of organizations and how the missions and goals of each functional area work together to support the overall mission and goals of the Company is mandatory.
• High ambition and motivation. 
• Personally productive and self-managing; secure in one’s ability to make decisions and perform the job.
• Ability to adapt work practices, priorities, or procedures in response to changing conditions or multiple work demands. 
• Ability to communicate data or arguments in a manner that gains agreement or acceptance through utilization of appropriate interpersonal style. 
• High degree of stress tolerance. 
• High level of listening and communication skills. 
• Ability to extract, combine, and interpret relevant data from multiple sources. 
• Ability to understand trends and apply information to draw conclusions. 
• High level of planning and organizational skills. 
• Proven track record in Technical Customer Service, trouble shooting, and root cause resolution.  

Additional information:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Closure Systems International, Inc., is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran status, disability, sexual orientation, gender identity or national origin.