Pinnacle Designs

Position: Assistant Account Manager

Description: We are seeking an experienced Full-Time Assistant Account Manager to join our dynamic Resort Sales team! We are a sales souvenir importer in San Fernando. To apply you must be creative, hard working, detail oriented with 3+ years sales related experience. You will be assisting the coordination of custom merchandise programs for numerous accounts. The Hourly Range is from $22-24 per hour based on experience, plus excellent benefits that start after 30 days.

We are an Award-Winning Sales team with a GREAT reputation for setting industry trends and service standards. We are the leaders in our industry and have been in business for over 45 years! We are also proud winners of numerous "Best Places to Work" competitions, awarded by Counselors Magazine, PPAI Magazine and PPB!

Unlike many companies, we have the experience and talent to weather these challenging economic times! We are stable, growing and offer a positive, professional, fun work environment with opportunities for growth and development. We are looking for talented candidates to join forces with us to drive further company success. We are EMPLOYEE OWNED, so your personal success is tied to our company success!

Overview

Performs a combination of customer service and general sales assistant tasks. You would coordinate artwork and product development of Resorts accounts, as assigned by Account Managers/Department Management.

Position Responsibilities:

• Achieves and maintains rapport with customers and works to give them the best possible service.
• Answer customer inquiries concerning order status, inventory availability, pricing, artwork, etc.
• Has knowledge of product line, prices, delivery & shipping times.
• Maintains communication with other departments to ensure order completion.
• Processes incoming purchase orders, order changes, adjustments, and cancellations from senior account representatives or directly from customers.
• Prepares Artwork Requests and clearly communicates all customer/senior account representative instruction/ specifications in writing on established company template.
• Utilizes the company database to retrieve customer information, stock status information, and enter customer orders in a timely manner.
• Attend Industry Trade Shows as needed, traveling up to one week at a time, meeting with clients face to face and taking/assisting in writing orders. Following all company policies and representing PD professionally.
• Performs other related duties as assigned by the supervisor, senior representative or manager.

Requirements:

• Ability to maintain high volume workload, meeting deadlines, while maintaining a high level of customer service
• Strong verbal skills and good written communication skills required
• Excellent Organizational skills
• Strong telephone etiquette skills
• Good Troubleshooting skills
• Minimum of 3 years' experience in a sales and customer service environment
• Custom Product Development experience is a PLUS!
• Exceptional interpersonal skills
• Must be extremely detail oriented
• Must have a good memory
• Must be a team player
• Must be able to effectively use a PC including Microsoft Office (or equivalent programs) and a Windows based environment

Mental Demands:

Basic English, Math and written/verbal communication skills needed.

Speaking:

Speak clearly and distinctly with appropriate pause and emphasis, correct pronunciation, variations in work order, using present, perfect, and future tenses.

Physical Demands - Strength Rating

Able to sit up to 8 hours per day in a cubical setting. Able to push, pull and lift up to 10 lbs. Ability to climb stairs throughout the day (department located on second floor, bathrooms and break room are on the first floor).

If Attending Trade Shows: Needs to be able to lift, push and pull up to 50 lbs. and stand between 8-10 hours per day.

Please Note: We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, age, religion, gender, national origin, disability or veteran status.

We are an Award-Winning Sales team with a GREAT reputation for setting industry trends and service standards! We are the leaders in our industry and have been in business for over 45 years! We are also proud winners of numerous "Best Places to Work" competitions, awarded by Counselors Magazine, PPAI Magazine and PPB! We make Promotional Products and Destination Souvenirs! We are the leaders in our industry and have been in business for over 45 years! If you believe that “The difference is service” and you like working in a fast-paced, driven environment, then we want you on our team!

Are you looking for a great company, where you can contribute your talents and “shine"? Then CLICK TO APPLY!