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Pella Windows & Doors

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Customer Service - Las Vegas

Pella Windows & Doors

Henderson, NV • On-site

$15.25 - $20.75/hr

Other

Posted 4 days ago

Job description


Responsibilities and Duties
  • Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner.
  • Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service.
  • Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Creating customer service tickets for required service and parts.
  • Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems.
  • Proper documentation of customer activities, progress, and service issues.
  • Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc.
  • Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth.
  • All other duties and responsibilities outlined in the customer service playbook or otherwise assigned by leadership.
Qualifications and Skills:
  • Punctual and reliable; be at work on time every day and the ability to work in a team environment.
  • Strong phone contact handling skills and active listening
  • Problem solving skills required, willingness to learn.
  • Microsoft Programs experience - Outlook, MS Teams, and MS Excel
  • Construction and Window knowledge preferred.
  • Bilingual Spanish/English a plus
  • Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti.
  • Consistency complete day to day tasks of a customer service representative per standard work routine.

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