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Pella Windows & Doors

22 jobs near Columbus, OH

Pella Windows & Doors

Delivery Unloader

High Point, NC · On-site

$13.75 - $16.50/hr

Company Website Pella Windows & Doors of the Carolinas and Southwest Virginia is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual ...

Pella Windows & Doors

CDL A Truck Driver

Gettysburg, PA · On-site

$34/hr

Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing ...

Pella Windows & Doors

HR Services Coordinator

Pella, IA · On-site

$21.25 - $28/hr

HR Services Coordinator Pella, IA SUMMARY Supports HR objectives by delivering effective and efficient HR services. Performs high volume administrative tasks associated with the processing of ...

Pella Windows & Doors

Warehouse Associate

Geneva, IL · On-site

$23.36/hr

Pella is seeking a full-time Warehouse Associate to work in the Geneva, IL warehouse. This position is responsible for maintaining Pella processes with regard to the productivity, efficiency and ...

Pella Windows & Doors

Logistic Operator - Tampa

Tampa, FL · On-site

$15.50 - $18.25/hr

Responsibilities: * Read and understand order paperwork to correctly identify manifest contents * Scan all product as it enters assigned department to maintain accurate inventory * Complete require ...

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Service Coordinator

Pella Windows & Doors

Grapevine, TX • On-site

$18.25 - $23/hr

Other

Posted 12 days ago

Job description

Service Coordinator
Pella DFW/WTX is an independent business that distributes products manufactured by Pella Corporation to a variety of customers (e.g., homeowners, builders, and general contractors). Pella corporation is known for its 95-year history of innovation, providing outstanding products, and environmental stewardship. At the branch level, our success is due to providing our customers with a world-class experience. Hiring amazing talent is core to our ability to serve our business and residential communities. As our window and door Service Coordinator, you will have a direct impact on Pella's ability to add to our success.
We are seeking a Service Coordinator who will be responsible for ensuring customer satisfaction by providing answers and resolutions to more complex technical questions. A problem solver who can demonstrate initiative, accuracy, and follow-through. They must have strong organizational skills, multi-tasking and prioritizing while working in a fast-paced environment.
ESSENTIAL DUTIES & RESPONSIBILITIES
Customer Support & Service Scheduling
  • Respond to customer inquiries and resolve technical issues by gathering information, identifying problems, and offering solutions.
  • Schedule service appointments and follow up with customers to confirm details or provide updates.
  • Greet and assist walk-in customers with service needs, including part requests or service scheduling.
Order Management & Documentation
  • Enter service orders and return customer calls daily.
  • Document customer interactions and updates in Pella systems.
  • Create and close loads for warehouse parts pulling for service appointments or customer pick-up.
  • Mail parts to clients when delivery isn't available.
Collaboration & Coordination
  • Partner with Service Technicians to ensure accurate and timely completion of service events.
  • Work closely with internal teams to source parts beyond standard service requests.
  • Coordinate with contractors to schedule punch-out or walkthrough appointments within expected timelines.
Parts & Product Knowledge
  • Research parts in PERL and confirm availability.
  • Identify and order both vintage and current Pella parts through Corporate.
  • Maintain and expand product knowledge to support evolving service offerings.
  • Retrieve parts from the warehouse and prepare for delivery or customer pickup.
Quoting & Billing
  • Prepare service quotes, communicate details to customers, and set clear expectations.
  • Obtain approval and payment before proceeding; adjust quotes as needed.
  • Process customer payments and minimize outstanding balances.
  • Perform collections outreach for delinquent accounts and track issue sources.
  • Research and correct "stuck" invoices in coordination with the Accounting team.
  • Manage credit request processes and maintain accurate documentation.
Team Support & Other Duties
  • Be available for overflow calls and provide back-up support to the office team.
  • Perform additional duties as assigned to support the Service Department's success.
WHAT IT TAKES
• High School Graduate or GED.
• Previous experience in customer service, sales, or another related field.
• Excellent verbal and written communication skills, the ability to effectively communicate with customers that may be confrontational, diplomacy in working with both internal and external constituencies, building strong customer relationships.
• Capable of effectively presenting information and responding to questions from groups of managers, clients, customers, and the general public.
• Ability to work with various departments and build relationships.
• Time management and prioritization to ensure excellent execution.
• Solid organizational skills, especially ability to meet deadlines.
• Proven ability to work in a deadline-driven environment and handle multiple projects simultaneously.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to navigate in a Microsoft Windows environment, including finding files in a directory structure and opening/saving/closing files and Pella proprietary systems.
• Skills in database management and record keeping.
WHY PELLA?
  • Competitive salary and comprehensive benefits package.
  • Career development and growth opportunities within a respected brand.
  • A collaborative and supportive team in a growing company.
  • Pella Windows & Doors of DFW/WTX is an equal-opportunity employer.

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