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Patient Financial Concepts

5 jobs near Columbus, OH

Bilingual Patient Accounts Representative (English & Spanish)

Patient Financial Concepts, Inc

Trenton, NJ • On-site

$19 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 hours ago

Job description

Required: Bilingual - fluent in English & Spanish
We are seeking a Bilingual Patient Accounts Representative to be responsible for performing data entry, account analysis and managing client relationships. The ideal candidate will have superior organizational skills and a passion for attention to detail and provide great customer service to all patients. A minimum of one year of patient financial services experience is required and the right candidate will enjoy working at a growing healthcare organization.
Responsibilities include, but are not limited to:
  • Interviews patients or family members in person or by telephone within HIPAA guidelines and determines eligibility based on guidelines supplied by the client site and uncompensated trust fund regulations.
  • Maintain complete records of all patients applying for low income or financial assistance to include application, proof of income, acceptance/denial letter, and any/other applicable documentation.
  • Ensure to follow up company's, departmental and hospital policies and procedures to maintain compliance.
  • Maintain daily contact with various hospital departments and other outside entities on self pay referrals.
  • Assist patients in completing applications for state/county or government programs.
  • Maintains statistical and other data related to financial determinations.
  • Follows up with patients or family member after discharge to start the completion application in a timely manner.
  • Submits completed applications in a timely manner for approval.
  • Create detailed notes in the host or hospital system to reflect all actions performed on a patient's account (for example: scheduling, payments, etc.).
  • Initiate online PE's (Presumptive Eligibility) for patient's eligibility for Medicaid/NJ Family Care.
  • Completes PA1C- form for patients eligible for Medicaid/NJ Family Care programs.
  • Assist in special projects as requested by Management team.
  • Ensures that routine and priority tasks are completed within established departmental time frames.
  • Attends and actively participates in department meetings, trainings, and cross-training programs.
  • Perform other duties as assigned by management team.

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Paid training
  • Tuition reimbursement
  • Vision insurance

Pay:
  • $19.00-$23.00 per hour, depending on experience.

Schedule:
  • Tuesday - Saturday, 8:00 am - 4:30 pm
  • 40 hours/week

Ability to commute/relocate:
  • Trenton, NJ 08638: Reliably commute or planning to relocate before starting work (Required)

Requirements
  • Bilingual - writing, reading and speaking in Spanish (required)
  • High school diploma or GED, minimum requirement
  • Strong communication, including writing, speaking and active listening
  • Great customer service skills, including interpersonal conversation, patience and empathy
  • Good problem-solving and critical thinking skills
  • Ability to multi-task and work in a hospital environment
  • Organization, time management and prioritization abilities
  • Understanding of industry-specific policies, such as HIPAA regulations for health care is helpful
  • Attention to detail and excellent quality
  • Proficient computer skills, Microsoft Office; working knowledge of billing software, electronic medical records (EMR) or hospital software systems is a plus

Physical Requirements:
  • The team members are required to sit for an extended period, occasionally lift supplies/equipment, and move up to 25 pounds.
  • Must travel for onsite training and attend client meetings as needed.

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