Parkside Financial Bank & Trust

Job Summary:
Parkside Financial Bank & Trust is an independent partner for successful families and privately held businesses, focusing on personalized banking and wealth management. They are seeking a senior IT Operations Lead to oversee IT service delivery, vendor risk management, and operational governance, ensuring that internal and third-party services meet defined service levels and regulatory requirements.
Responsibilities:
• Own day-to-day IT operational oversight across internal staff and third-party managed service providers
• Ensure service delivery performance meets defined service level agreements (SLAs), including: Help Desk performance and responsiveness, Infrastructure stability and uptime, User onboarding and offboarding processes
• Act as the primary escalation point for IT/Vendor operational issues affecting business users
• Monitor and report on IT service performance metrics and drive continuous improvement with IT
• Provider oversight and governance for IT projects and initiatives, ensuring: Alignment with IT strategy and roadmap, Defined scope, timelines, and accountability, Coordination between internal teams and vendors
• Monitor project execution and escalate risks, delays, or resource gaps
• Ensure projects are delivered in a controlled, repeatable, and documented manner
• Design, implement, and maintain a vendor SLA and KPI scorecard
• Lead IT preparation for: Regulatory examinations (FDIC, FFIEC), Internal and external audits
• Coordinate and maintain audit-ready documentation, including: Policies and procedures, Vendor documentation (SOC reports, contracts, risk assessments), Evidence of control execution
• Track and manage remediation of IT/Vendor audit findings to completion
• Maintain a continuous state of readiness, reducing reactive IT audit efforts
• All other duties as assigned
Qualifications:
Required:
• A strong foundation in information technology in a governance role along with strong vendor management experience
• Bachelor’s degree in computer science, information systems, or a related field
• 8+ years in an IT governance/vendor management and/or project management role
• Ability to work on call as needed
• The ability to troubleshoot complex problems
• Ability to coordinate and bring key stakeholders to decisions and move efforts forward
• Willingness/Ability to manage projects/project coordination
• Motivated self-starter
• Detail oriented and highly organized
• Able to multi-task and prioritize to meet deadlines
• Able to work both independently and as an integral part of a team
• Strong verbal and non-verbal communication skills
• Able to focus on key priorities and thrive in a complex and ever-changing environment
• Service oriented and patient in stressful and challenging situations
• Stay current on latest industry trends and technologies
• Willingness to learn and contribute to company’s financial growth and profitability
Company:
Parkside Financial Bank & Trust is a financial services company providing banking and treasury management services. Founded in 2008, the company is headquartered in Saint Louis, USA, with a team of 51-200 employees. The company is currently Growth Stage.