Paradise Management

Summary: The Floating Service Technician is responsible for maintaining the physical integrity of the community at all times. This involves ensuring a safe and secure living environment for residents, visitors and staff. It is the Service Technician’s duty to correct any and all problems involving the physical aspects of the property as directed by the Service Manager(s) and/or Property Manager(s). An effective program of maintenance is essential in order to:

• Maintain a safe environment.
• Cultivate resident satisfaction.
• Protect the investment of the Owner(s).

Duties and Responsibilities:

• Conduct all business in accordance with company policies and procedures; state and federal laws, e.g., OSHA, ADA, Fair Housing, etc.
• Performs maintenance tasks personally.
• Handles resident service requests. Correct situations within 24 hours when possible.
• Is available for emergency purposes, 24 hours a day, seven days a week not only when on call but in the case of emergency.
• Performs tasks associated with unit turnover.
• Attend scheduled safety meetings.
• Must be aware of the physical condition of the property throughout and immediately correct unsafe conditions; e.g., broken glass leading to the pool, broken steps, trip hazards, open holes, and broken/burned out exterior lights.
• Complete resident requested service orders in a timely manner. (Standard turnaround time for completion of service requests is 24 hours, unless circumstances dictate otherwise.)
• Delivers accurate records regarding preventative maintenance, service requests (received and completed), expenditures and apartment make ready status, work in progress, etc.
• Complete all assigned maintenance work on vacant apartments within the Paradise Management standard of 7 days or 5 business days.
• Performs minor and routine maintenance on all equipment on a regular basis or as directed by Service Manager.
• Inspects and maintains tools and equipment and keeps them in excellent condition.
• Comply with all OSHA regulations and any applicable laws in your area regarding health, safety, or environment.
• Maintain thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables, caustics and refrigerants.
• Order maintenance supplies with approval from Service Manager.
• Train newly-hired Service Technicians and/or Porters.
• Ensure building lights and timers are working properly.
• Install new appliances as necessary.
• Assist Property Manager/office personnel as needed and in emergency situations.
• Consult with Property Manager(s) and/or Service Manager(s) on major repairs, replacements and/or contracts.
• Attend meetings and seminars as requested by Property Manager, Regional Property Manager(s) or Service Manager(s).
• Must perform tasks associated with snow removal such as: shoveling, snow blower, plowing, salt spreading, calcium spreading, etc.

Must have the knowledge and ability to perform the following duties:

• Plumbing repairs
• Repair/replace locks, smoke alarms
• Replace screens
• Appliance repair
• Electrical repairs
• Roofing inspection/minor roof repair
• Change AC filters
• HVAC repairs (HVAC Certification / License Required)
• Extermination
• Replace broken windows
• Carpet and pad repair/replacement
• Assist with keeping grounds neat and free of litter.
• Performs work area clean up and safety related duties.
• Provides Service Manager with a list of needed inventory of spare parts and maintenance materials.
• Comply with OSHA regulations
• Comply with all state and federal laws, e.g.,ADA, Fair Housing, etc.

Equipment Requirement:

Required to wear back support belt, goggles when working with specific equipment, masks and gloves and other safety equipment as tasks dictate. Must have own reliable transportation and some tools.

Work Hours:

Monday through Friday with a minimum of 40 hours per week. Schedule and hours to be determined by Service Manager(s) and Property Manager(s); weekly schedule may change as required. It may be necessary to work weekends. Must be available for “on call” rotation schedule as determined by Service Manager(s) and Property Manager(s). Must be available to work on snow removal as needed.

Equipment/Machinery/Tools:

An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools:

• Hand Tools: Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc.
• Power Tools: Wrenches, grinders, sanders, drills, saws, etc.
• User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders, etc.
• Mechanical Equip: Motors, pumps, compressors, blowers, electric and hand power augers, etc.
• Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.