Job Description:
The Vice President, Pharmacy Solutions is a key member of the Executive Leadership Team responsible for leading, optimizing, and scaling PRO-spectus' non-dispensing pharmacy (Class G license) and dispensing pharmacy (Class A license) business, pharmacy operations, and pharmacy-enabled patient support capabilities. This role provides strategic and operational leadership across pharmacy services, dispensing operations, business growth, client delivery, licensure maintenance, regulatory readiness, compliance, quality, financial performance, and team leadership. The VP, Pharmacy Solutions will advance PRO-spectus' pharmacy solutions roadmap, strengthen operational performance, expand pharmacy-enabled services, and ensure compliant, scalable pharmacy solutions for clients and patients. This leader will drive revenue growth, improve operational efficiency, maintain multi-state pharmacy licensure compliance, enhance patient outcomes, and further strengthen PRO-spectus' position in the patient access and specialty pharmacy services market. Core Duties/Responsibilities: Strategic Pharmacy Solutions LeadershipLead the continued growth, optimization, and performance of PRO-spectus' established pharmacy business and pharmacy solutions capabilities.Advance the pharmacy solutions roadmap, including service offerings, operational capabilities, pharmacist-led support models, technology needs, licensure maintenance, quality requirements, and growth priorities.Partner with the CEO and Executive Leadership Team to establish pharmacy solutions objectives, annual goals, financial targets, and long-term growth plans.Identify opportunities to expand pharmacy services, strengthen pharmacy solution offerings, improve operating models, enhance patient outcomes, and increase revenue contribution.Evaluate client needs, operational feasibility, pharmacy requirements, regulatory requirements, and financial impact for new or expanded pharmacy service lines.Serve as the executive leader and internal subject matter expert for pharmacy business operations, dispensing operations, pharmacy services, and pharmacy-enabled patient support models.Oversee the ongoing maintenance, renewal, and compliance of PRO-spectus' multi-state pharmacy licensure footprint to support business growth, client needs, dispensing operations, pharmacy service models, and service expansion.Translate strategic priorities into actionable operating plans, budgets, staffing models, KPIs, licensure timelines, pharmacy quality measures, and execution plans.Represent pharmacy capabilities in internal strategy discussions, external client conversations, and business development opportunities. Pharmacy Solutions Business Development and GrowthPartner with Business Development to position, market, and sell PRO-spectus' pharmacy solutions to prospective and existing clients.Support the development of pharmacy-related proposals, scopes of work, pricing models, implementation plans, and client presentations.Identify new revenue opportunities tied to pharmacy services, dispensing operations, patient access support, specialty pharmacy coordination, pharmacist-led patient support models, and related business capabilities.Assess client needs and evolve pharmacy service models that are operationally feasible, scalable, compliant, and financially sound.Optimize and scale repeatable pharmacy service offerings and delivery models that support growth across multiple clients and therapy areas.Monitor pharmacy solutions performance, client demand, competitive trends, patient support needs, dispensing capacity, and operational capacity to inform growth planning.Collaborate with cross-functional leaders to ensure pharmacy offerings integrate effectively with PRO-spectus' broader patient access, reimbursement, adherence, and support services. Pharmacy-Enabled Patient Support Program DevelopmentLead the continued optimization, expansion, and performance management of pharmacy-enabled patient support services that support patient access, adherence, education, and therapy support needs.Serve as the leader for pharmacy programs within the pharmacy solutions function, including ongoing management of client-aligned pharmacy initiatives.Optimize pharmacist-led patient support services, including workflows, escalation pathways, documentation requirements, outcomes tracking, and quality controls.Oversee pharmacy support team members and ensure services are delivered in a compliant, consistent, patient-centered, and client-aligned manner.Maintain and enhance pharmacy policies, procedures, workflows, training materials, and documentation standards for pharmacy services.Ensure documentation of pharmacy services, interventions, patient education, and other relevant activities to support reporting to clients, internal stakeholders, and relevant partners.Establish, monitor, and refine pharmacy performance metrics and outcome measures that demonstrate the value, quality, and effectiveness of pharmacy solutions.Partner with Patient Services, Reimbursement Operations, Compliance, Quality, Technology, and Operations to ensure pharmacy services are integrated into broader patient support workflows.Ensure pharmacy staff deliver high-quality, ethical, compassionate, and patient-centered support to all patients and clients. Pharmacy Operations and InfrastructureLead the ongoing optimization and performance management of pharmacy operations, dispensing workflows, staffing models, systems, policies, and procedures.Maintain and enhance the operational infrastructure required to support PRO-spectus' current dispensing pharmacy operations and future pharmacy solutions growth.Oversee pharmacy-related licensing, accreditation readiness, vendor relationships, systems, documentation standards, reporting processes, and compliance controls.Optimize scalable pharmacy operating models that support dispensing operations, client delivery, quality, timeliness, compliance, patient outcomes, and financial performance.Partner with internal teams to ensure pharmacy operations are integrated with patient services, reimbursement operations, revenue cycle management, quality, compliance, and technology.Lead operational planning for expansion of commercial and non-commercial dispensing pharmacy capabilities, bridge programs, patient assistance programs, copay-related pharmacy operations, pharmacist-led support services, or other pharmacy-enabled services.Ensure dispensing operations and any pharmacy-enabled programs maintain appropriate policies, procedures, controls, third-party contracting oversight, and Drug Supply Chain Security Act requirements as applicable.Ensure pharmacy operations are structured to comply with applicable federal and state pharmacy regulations, Board of Pharmacy requirements, pharmacy documentation standards, client requirements, and industry standards.Serve as a primary internal leader for pharmacy operational readiness, including new client launches, workflow optimization, technology enablement, licensure requirements, pharmacy service readiness, and service expansion. Pharmacy Licensure and Regulatory ReadinessLead ongoing efforts to maintain, renew, and monitor pharmacy licensure across states.Provide executive oversight of PRO-spectus' established pharmacy licensure footprint, partnering with the Pharmacist in Charge, Compliance, Legal, Operations, pharmacy leadership resources, and external licensing partners to maintain renewals, reporting obligations, and regulatory readiness.Maintain oversight of state Board of Pharmacy requirements, timelines, documentation, renewals, reporting obligations, and operational readiness requirements.Ensure licensure maintenance is integrated into pharmacy solutions roadmaps, new client implementations, service-line expansion, and operational planning.Ensure pharmacy operations are appropriately credentialed and accredited based on dispensing requirements.Identify licensure-related risks, dependencies, and business constraints, and communicate implications to executive leadership.Support inspections, audits, Board of Pharmacy inquiries, remediation activities, and other regulatory interactions related to pharmacy licensure, dispensing operations, and pharmacy-enabled services.Ensure pharmacy operations remain aligned with applicable state-specific licensure requirements and regulatory expectations. Financial and Performance ManagementOwn pharmacy solutions business performance, including operating budgets, revenue goals, cost management, productivity, service-level performance, pharmacy quality measures, and outcome reporting.Develop and manage pharmacy solutions budgets, forecasts, staffing plans, and resource models.Establish and monitor KPIs to measure pharmacy business growth, pharmacy solutions performance, dispensing operations, client delivery, patient outcomes, quality, compliance, licensure progress, and financial outcomes.Provide regular reporting and analysis to the CEO and Executive Leadership Team on pharmacy solutions performance, trends, risks, and opportunities.Identify opportunities to improve margins, streamline workflows, reduce operational friction, enhance pharmacy quality, and increase scalability.Evaluate vendor contracts, technology investments, licensing costs, pharmacy service needs, and operational expenses to ensure alignment with business goals.Build business cases for pharmacy solutions investments, new capabilities, licensure expansion, service expansion, and operational improvements. Compliance, Quality, and Risk ManagementEnsure pharmacy operations comply with applicable state and federal pharmacy regulations, Board of Pharmacy requirements, company policies, client obligations, documentation standards, privacy requirements, and industry standards.Partner with Compliance, Legal, Quality, and Operations to maintain appropriate controls, documentation, audit readiness, quality processes, and risk mitigation practices.Maintain oversight of pharmacy licensing requirements in coordination with the Pharmacist in Charge.Serve as a senior point of contact for pharmacy regulatory matters, licensing bodies, vendor partners, and internal compliance stakeholders.Lead the ongoing maintenance, optimization, and enforcement of pharmacy policies, procedures, quality standards, documentation standards, and operational controls.Oversee and enhance quality assurance processes focused on continuous quality improvement across pharmacy solutions.Establish quality assurance and continuous improvement processes to support compliant, consistent, ethical, operationally sound, and scalable pharmacy operations.Identify pharmacy-related business, operational, regulatory, licensure, quality, documentation, and client delivery risks and develop mitigation plans. Technology, Documentation, and ReportingPartner with Technology and Operations to optimize technology solutions necessary for pharmacy services, including workflow enablement, reporting, billing-related functionality, documentation tools, and data integration.Ensure systems support compliant documentation of pharmacy services, interventions, patient support activities, dispensing-related activities, and client reporting needs.Support the development and refinement of dashboards, reporting processes, and data structures that demonstrate the value of pharmacy operations and pharmacy solutions.Ensure technology, documentation, and reporting processes support scalability, quality, compliance, and client-specific requirements. Team LeadershipLead, develop, and scale high-performing pharmacy solutions teams aligned with PRO-spectus' growth strategy.Evaluate and evolve the pharmacy organizational structure, roles, responsibilities, staffing plans, and leadership needs as the pharmacy business scales.Recruit, hire, retain, coach, and develop pharmacy team members, pharmacy operations leaders, and pharmacy solutions leaders as needed.Create a culture of accountability, collaboration, service excellence, quality, compliance, and continuous improvement.Lead performance management, employee development, succession planning, and team engagement within the pharmacy solutions function.Develop and maintain training plans, onboarding materials, pharmacy training resources, and operational resources for pharmacy team members.Oversee the ongoing maintenance and improvement of pharmacy training materials.Ensure pharmacy teams have the tools, processes, documentation standards, and leadership support required to deliver high-quality service to clients and patients.Serve as point of contact and SME for pharmacy needs, including internal needs and external client-facing meetings. Cross-Functional LeadershipCollaborate with Business Development, Patient Services, Reimbursement Operations, Compliance, Quality, Technology, Finance, and Internal Operations to align pharmacy solutions capabilities with company goals.Ensure pharmacy services are designed and delivered in a way that supports seamless patient and client experiences.Provide pharmacy solutions input into new client implementations, operational planning, service expansion, licensure planning, pharmacy service optimization, and enterprise planning.Serve as a senior pharmacy solutions leader in client-facing discussions, executive presentations, and strategic planning conversations.Promote alignment between pharmacy operations and PRO-spectus' broader mission of improving access to care for patients. Skills & Requirements:Strong understanding of pharmacy business operations, dispensing operations, specialty pharmacy services, pharmacy solutions, patient support programs, medication management, pharmacy workflow optimization, licensing, compliance, quality assurance, and operational infrastructure.Demonstrated ability to lead, optimize, scale, and mature pharmacy solutions functions in a high-growth or evolving organization.Strong business acumen, including budgeting, forecasting, financial analysis, service-line growth, and revenue expansion.Experience optimizing and scaling pharmacy service offerings, operating models, client solutions, patient support workflows, and delivery infrastructure.Experience leading or overseeing multi-state pharmacy licensure maintenance, renewals, Board of Pharmacy requirements, and regulatory readiness.Excellent executive leadership, communication, and relationship management skills.Ability to partner effectively with Business Development and client-facing teams to support growth and commercial opportunities.Strong understanding of pharmacy technology systems, pharmacy documentation tools, operational platforms, reporting tools, workflow automation, and data integration.Demonstrated ability to manage complex initiatives, lead teams, improve processes, and drive measurable business, operational, quality, and pharmacy outcomes.Strong knowledge of pharmacy regulatory requirements, accreditation standards, quality assurance, documentation re
