Phoenix Sales & Services

The Inside Sales Representative plays a key role in supporting the Outside Sales team and collaborating with other departments within the Phoenix Sales and Service Team, including Accounting, Shipping & Receiving, and Engineering. The primary objective is to ensure exceptional customer service and timely resolution of customer inquiries.

Key Responsibilities:

• Source and provide customer quotes daily using MAS Sage 100 and Microsoft Outlook.
• Input vendor pricing and delivery information into the MAS Sage 100 system.
• Process sales and purchase orders daily in MAS Sage 100.
• Prepare and send proforma invoices for customers requiring pre-payment.
• Utilize credit card processing software as needed.
• Coordinate shipping for incoming orders.
• Collaborate with Engineering on product development initiatives.
• Conduct monthly reviews of open purchase and sales orders.
• Generate and distribute monthly sales reports to management.
• Assist with scheduled physical inventory counts.
• Maintain strong proficiency in PC use, MAS Sage 100, and related office software and hardware.
• Communicate professionally with coworkers, customers, and vendors at all times.
• Negotiate pricing, terms, and conditions with suppliers as needed.
• Prioritize customer satisfaction by sourcing high-quality components at competitive prices while meeting delivery schedules.
• Demonstrate a clear understanding of customer requirements, including product specs, delivery needs, and special sourcing considerations.
• Handle follow-up communications and correspondence with customers and vendors.
• Adhere to all company policies and procedures.
• Manage time efficiently and effectively to meet deadlines.
• Exhibit excellent verbal and written communication skills.
• Provide coverage for coworkers during vacation or absences.
• Perform additional duties as assigned by management.
• Work effectively as part of a team.

Qualifications:

• Proficient in Microsoft Outlook, Word, and Excel.
• Experience with MAS Sage 100 (preferred).
• Familiarity with online portals.
• Strong attention to detail, organization, and follow-through.
• Customer-focused mindset with a collaborative attitude.