ZipRecruiter

Log In

PEX

PEX

7 jobs near Columbus, OH

PEX

Customer Success Manager

Manhattan, NY · On-site +1

PEX HQ Description About the Role At PEX, Customer Success isn't just a department - it's the heart of our business. As a Customer Success Manager (CSM), you'll own the customer relationship from ...

PEX

Customer Success Manager

Customer Success Manager At PEX, Customer Success isn't just a department -- it's the heart of our business. As a Customer Success Manager (CSM), you'll own the customer relationship from onboarding ...

New

PEX

Product Manager

Manhattan, NY · On-site +1

$150K - $175K/yr

PEX HQ Compensation: $150,000 - $175,000 / year Description Product Managers at PEX play a vital role by leading the product development process. They own business requirement gathering and ...

PEX

Sr Director, Sales

Manhattan, NY · On-site +1

$175K - $200K/yr

PEX HQ Compensation: $175,000 - $200,000 / year Description As the Senior Director of Sales & Partnerships, reporting to the SVP Sales & Marketing, you are a strategic leader dedicated to driving PEX ...

PEX

Software Engineer

Manhattan, NY · On-site +1

$150K - $175K/yr

PEX HQ Compensation: $150,000 - $175,000 / year Description Key Responsibilities * * * * * Mastery of working with data in platforms like SQL Server, MongoDB, and Redis. * Comfortable working in ...

PEX+

Product Manager

New York, NY · On-site

Product Managers at PEX play a vital role by leading the product development process. They own business requirement gathering and documentation, and manage specific product development efforts ...

Customer Success Manager

PEX

Manhattan, NY • On-site, Remote

Full-time

Posted 4 days ago

Job description

Customer Success Manager
Department: Customer Success
Employment Type: Full Time
Location: PEX HQ
Description
About the Role
At PEX, Customer Success isn't just a department - it's the heart of our business. As a Customer Success Manager (CSM), you'll own the customer relationship from onboarding to renewal and beyond, serving as a trusted advisor and strategic partner to a portfolio of diverse accounts.
Your mission?
  • Drive adoption of the PEX platform
  • Create measurable value for our customers
  • Expand customer engagement
  • Protect and grow revenue

Key Responsibilities
What You'll Do
  • Serve as the primary relationship owner for a portfolio of customers across a variety of industries and sizes.
  • Manage the post-sale customer journey: onboarding, training, implementation, adoption, success planning, and renewals.
  • Conduct Executive Business Reviews (EBRs) to highlight value delivered, align on key initiatives, and identify expansion opportunities.
  • Monitor and drive health metrics: utilization rates, feature adoption, customer satisfaction (NPS), overall engagement and Net Spend Retention (NSR).
  • Deliver targeted training sessions and best practice guidance to maximize customer success.
  • Gain deep expertise in the PEX platform, including core functionality, features, and integrations, to serve as a subject matter expert (SME) for customers and internal stakeholders.
  • Apply working knowledge of PEX tools to troubleshoot elevated issues, configure features, and guide customers through complex workflows.
  • Understand the "why" behind customer needs, aligning PEX's capabilities with their operational goals.
  • Act as a customer advocate, sharing feedback with Product, Engineering, and other internal teams.
  • Identify and mitigate risks of churn, while proactively creating expansion opportunities.
  • Collaborate cross-functionally with Sales, Marketing, Product, and Support to deliver a unified customer experience.
  • Use tools like Salesforce, Monday.com, Gong, and Google Suite to manage activities, communication, and reporting.
  • Constantly look for ways to improve processes and scale the Customer Success function at PEX.
  • Apply working knowledge of PEX tools to troubleshoot elevated issues, configure features, and guide customers through complex workflows.
  • Leverage AI tools (e.g., Claude, ChatGPT, Devin) to work more efficiently by accelerating account research, drafting customer communications and internal content, surfacing usage insights, and streamlining internal workflows.

Skills, Knowledge and Expertise
Who You Are
  • A customer-centric professional with a builder mindset - excited to contribute to a fast-growing SaaS fintech environment.
  • A natural relationship-builder with a knack for uncovering needs, solving problems, and driving value.
  • Highly organized and able to juggle competing priorities without losing sight of the big picture.
  • Comfortable engaging with all levels of an organization - from frontline users to C-level executives.
  • Motivated by success metrics like Net Spend Retention, expansion growth, and customer satisfaction (NPS).

Required Skills & Qualifications
  • Bachelor's degree
  • 3+ years in Customer Success, Account Management, or a related client-facing role
  • Proven track record of managing a portfolio of accounts and achieving retention/expansion goals
  • Expertise in consultative selling, problem-solving, and conflict resolution
  • Strong communication, presentation, and project management skills
  • Ability to work cross-functionally in a fast-paced, collaborative environment
  • Self-motivated, adaptable, and open to feedback

Preferred Skills & Qualifications
  • Experience in fintech, payments, prepaid cards, credit cards, expense management, or disbursement platforms
  • Familiarity with Google Suite, Microsoft Office, Monday.com, Salesforce, Claude, ChatGPT, and Gong

Benefits
Why Join PEX?
  • Be part of a team that's reshaping spend management for the modern workforce.
  • Work with passionate, driven people in a culture built on innovation, collaboration, and respect.
  • Grow your career with opportunities to shape the future of Customer Success at PEX.
  • Competitive salary, benefits, and perks.

Apply