Pac Services

Team Lead – Direct Support Professional (DSP)

Full-Time & Part-Time

Make a real impact. Lead with purpose.

We’re looking for an experienced and compassionate Team Lead Direct Support Professional (DSP) to support individuals with intellectual and developmental disabilities while guiding and mentoring a team of DSPs. This role is perfect for someone who leads by example, thrives in a hands-on environment, and is passionate about helping others live full, meaningful lives.

What You’ll Do

• Provide direct support to individuals with daily living activities, personal care, and community involvement

• Serve as the go-to leader on shift, offering guidance, coaching, and support to DSP staff

• Assist with staff training, onboarding, and mentoring

• Ensure person-centered plans, behavior support plans, and care documentation are followed accurately

• Communicate effectively with supervisors, families, and interdisciplinary teams

• Help maintain a safe, respectful, and positive environment for individuals and staff

• Step in to problem-solve, de-escalate situations, and lead during critical moments

What We’re Looking For

• Previous experience as a Team Lead / Manager of Direct Support Professionals

• Must pass and maintain Med Pass Certification.

• High school diploma or GED required (additional certifications a plus)

• Valid driver’s license and ability to pass background checks (as required)

• Strong leadership, communication, and teamwork skills

• A compassionate, patient, and dependable approach

• Ability to handle challenging behaviors professionally and calmly

• Comfortable with documentation and basic computer systems

Why You’ll Love Working With Us

• Starting Pay: $16 an hour (depending on experience) with a $1.00 raise after 90 days
• Meaningful work that truly changes lives
• Supportive leadership and a team-oriented culture
• Opportunities for advancement and professional growth
• Health insurance benefits
• Schedule: Work may include evenings, weekends, and holidays

If you’re ready to lead with heart, support with skill, and make a difference every day—we’d love to hear from you!

Working together as a team since 1997, PAC Services provides home and community support services to adults with developmental disabilities in Cuyahoga County.
Our priority is the independence and quality of life for adults with permanent physical or mental limitations. We go out into the community to provide flexible, caring, and friendly services. One thing that sets us apart is our staff's consistency and longevity. PAC Services has been a provider of choice for over ten years