P & F Industries

• Provide onsite and remote Tier 1 support and defined Tier 2 support for desktops, laptops, monitors, docking stations, printers, scanners, label printers, mobile devices, and related equipment.
• Troubleshoot Windows 10 and Windows 11 operating-system, profile, hardware, driver, performance, printing, browser, and peripheral issues.
• Prepare, deploy, replace, and retire computers using standardized company procedures.
• Take ownership of assigned tickets, communicate status clearly, confirm resolution, and document troubleshooting and final results.

• Support Microsoft Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, and other approved Microsoft 365 applications.
• Perform routine Microsoft 365 and Microsoft Entra ID administration using delegated permissions and approved procedures.
• Create, modify, disable, and remove user accounts; assign approved licenses, groups, application access, shared resources, and mailbox permissions.
• Resolve password resets, account lockouts, multifactor-authentication issues, routine sign-in problems, Outlook profiles, shared-mailbox access, distribution-group membership, and common collaboration issues.
• Escalate tenant-wide policy, mail-flow, retention, compliance, privileged-role, Conditional Access, synchronization-architecture, and cross-tenant issues.

• Enroll and support Windows computers and mobile devices using Microsoft Intune.
• Troubleshoot common enrollment, application-installation, synchronization, compliance-status, and stale-device-record issues.
• Perform approved device actions such as synchronization, restart, application reinstall, retire, and wipe.
• Verify device assignment, encryption, endpoint-protection, update, compliance, and management status before issuing equipment.
• Assist with Autopilot, device refresh, Windows upgrade, and endpoint migration projects under established procedures.
• Do not independently create or change tenant-wide configuration profiles, compliance policies, update rings, security baselines, or Autopilot architecture without approval.

• Troubleshoot standard wired, wireless, DNS, DHCP, VPN, remote-access, mapped-drive, and internet-connectivity issues.
• Use the Cisco Meraki Dashboard and other approved tools for read-only or low-risk troubleshooting, including client status, event logs, port information, wireless health, and reachability.
• Support VPN clients, remote-support applications, network printers, warehouse devices, and connected peripherals.
• Escalate firewall, VLAN, routing, site-to-site VPN, ISP, network-security, and production configuration changes.

• Install, update, license, and troubleshoot approved business applications, add-ins, browsers, shipping tools, reporting utilities, and workstation components.
• Provide first-line support for applications including Adobe Acrobat, HubSpot, FedEx and UPS software, SolidWorks/PDM, ESPRIT, Sage 50, ACT!, and other approved systems.
• For specialist applications, resolve standard installation, access, licensing-client, mapped-drive, workstation, and connectivity issues; gather logs and coordinate vendors for deeper application faults.
• Provide technical first-line support for Infor CloudSuite Industrial/SyteLine, including login, account lockout, approved client or Excel add-in installation, browser/download, printing, workstation, and connectivity problems.
• Route SyteLine workflow, form, report, data, training, expected-behavior, and permissions-approval issues to the appropriate Business Process Owner.
• Escalate ERP configuration, production data, financial or manufacturing logic, database, integration, server access, and vendor-managed changes.

• Recognize suspected phishing, malware, unauthorized access, credential compromise, application-control blocks, and other security concerns.
• Perform initial evidence gathering and follow documented incident-escalation procedures.
• Review routine endpoint, RMM, EDR, identity, certificate, domain, patching, and agent-health alerts using approved runbooks.
• Perform authorized endpoint remediation and confirm agent, encryption, update, and compliance status.
• Never disable or remove security controls, create exclusions, approve blocked software, change security policy, or perform incident-response actions without documented authorization.

• Complete standardized onboarding, transfer, and offboarding tasks, including accounts, licenses, groups, applications, devices, equipment, session revocation, and documentation.
• Maintain accurate asset, device-assignment, warranty, deployment, repair, return, and disposal records.
• Open and manage vendor support cases, provide complete evidence, track actions, and verify successful resolution.
• Create and maintain support procedures, user instructions, troubleshooting guides, and knowledge-base articles.
• Identify recurring issues that should be standardized, automated, corrected permanently, or escalated for root-cause review.

• Security incidents, suspected compromise, forensic investigation, containment strategy, policy changes, exclusions, and removal or bypass of security controls.
• Conditional Access, privileged roles, tenant-wide Microsoft 365 settings, mail-flow architecture, retention, compliance, and cross-tenant changes.
• Server, storage, backup, certificate, DNS, directory-synchronization architecture, SQL, and infrastructure changes.
• Firewall, VLAN, routing, site-to-site VPN, ISP, and production network changes.
• SyteLine functional process, data, report, form, workflow, permissions approval, configuration, integration, database, and production changes.
• Application server, database, license-server, PDM/vault, web-hosting, and vendor-specific product configuration.

• Three or more years of professional experience in desktop support, help-desk support, systems support, or a similar corporate IT role. Candidates with two or more years of high-volume MSP or multi-site support experience may be considered based on demonstrated ability.
• Strong working knowledge of Windows 10 and Windows 11 endpoint troubleshooting and deployment.
• Professional experience supporting Microsoft 365 applications and routine Microsoft 365 administration.
• Working knowledge of Microsoft Entra ID or Active Directory accounts, groups, permissions, multifactor authentication, and user lifecycle administration.
• Experience supporting Microsoft Intune-managed devices, including enrollment, application deployment, device actions, compliance-status checks, or troubleshooting.
• Working knowledge of IP addressing, DNS, DHCP, Wi-Fi, VPNs, mapped drives, and structured network troubleshooting.
• Experience supporting printers, scanners, mobile devices, and common office or warehouse peripherals.
• Experience using ticketing, remote-support, endpoint-management, monitoring, or RMM tools.
• Ability to troubleshoot methodically and distinguish between user, device, network, identity, application, permissions, service, and business-process issues.
• Ability to document technical work clearly, protect administrative credentials, follow change control, and recognize when escalation is required.
• Strong customer-service, communication, organization, prioritization, and follow-through skills.
• High school diploma or equivalent.

• Associate degree in information technology, computer science, cybersecurity, or a related field.
• Microsoft, CompTIA, Cisco, or another relevant technical certification.
• Experience supporting a hybrid Active Directory and Microsoft Entra environment.
• Experience with Microsoft Intune application deployment, Windows Autopilot, compliance troubleshooting, or endpoint-security settings.
• Familiarity with Cisco Meraki firewalls, switches, wireless access points, and the Meraki Dashboard.
• Familiarity with CrowdStrike, Microsoft Defender, Blackpoint, ThreatLocker, or another endpoint or managed-detection platform.
• Experience supporting users in a manufacturing, warehouse, distribution, or multi-location organization.
• Experience with Infor CloudSuite Industrial/SyteLine or another manufacturing ERP system, with an understanding of the difference between technical support and functional process ownership.
• Experience supporting SolidWorks/PDM, ESPRIT, Sage 50, ACT!, shipping applications, label printers, barcode scanners, or similar line-of-business systems.
• Basic PowerShell scripting or automation experience.
• Experience coordinating managed service providers and third-party technology vendors.

Microsoft & Endpoint

Network & Security

Business Applications

Microsoft 365
Microsoft Entra ID
Active Directory
Microsoft Intune
Windows Autopilot
Exchange Online
Teams
SharePoint Online
OneDrive
Windows 10/11

Cisco Meraki
VPN and remote-access tools
CrowdStrike / Microsoft Defender
Blackpoint and other security providers
RMM, monitoring, and remote-support platforms

Infor CloudSuite Industrial/SyteLine
SolidWorks/PDM
ESPRIT
Adobe Acrobat / Creative Cloud
Sage 50 and ACT!
HubSpot
FedEx / UPS applications
Labeling, warehouse, shipping, and reporting tools

• Independently resolve routine desktop, Microsoft 365, account, printing, VPN, mapped-drive, and connectivity issues.
• Complete standardized onboarding, transfer, offboarding, device deployment, and equipment-lifecycle tasks accurately.
• Perform common Microsoft 365, Entra ID, and Intune support tasks using delegated permissions and approved procedures.
• Provide technical first-line support for SyteLine and correctly route functional issues to the appropriate Business Process Owner.
• Triage monitoring and security alerts, gather complete evidence, and follow escalation procedures.
• Maintain complete tickets, asset records, technical documentation, and vendor case history.
• Reduce repeat support workload through documentation, standardization, and identification of recurring root causes.
• Communicate risks, mistakes, delays, uncertainty, and escalation needs promptly.

• This position is based onsite in Cranberry Township, Pennsylvania.
• Ability to move, install, and connect computers, monitors, printers, and related equipment.
• Ability to occasionally lift equipment weighing up to approximately 40 pounds.
• Occasional travel to another company location may be required.
• Occasional after-hours support may be required for planned maintenance, urgent incidents, or technology projects.