1 Optimal Jobs Hiring in Michigan

Job Description:

• Position is 100% remote. It is open to candidates to be on company's W2 pay. It is not open for C2C or sub-vending.
• Primary focus is centralizing OEM Energy's knowledge base and creating a single source of truth for customer-facing and internal information.
• Responsible for ensuring data integrity, usability, and accessibility across multiple teams.
• Role supports a highly cross-functional environment, partnering with customer success, customer care, and external vendors.
• Need is driven by the lack of a centralized knowledge repository and the desire to establish governance and database hygiene processes.
• This is not a Learning Management System (LMS) role and not a Technical Writer position.

Job Responsibilities:

• Collaborate with cross-functional teams and third-party vendors to gather, organize, and maintain knowledge assets.
• Review content for accuracy, update outdated information, and remove obsolete content.
• Establish governance standards and maintain database hygiene.
• Track knowledge base effectiveness through accuracy, usage, findability, and overall impact metrics.
• Weekly meetings with leadership to review progress and priorities.
• Workload will be high initially while information is centralized, with periodic spikes as new products launch or vendor relationships are introduced.

Requirements:

• 5+ years of experience in Knowledge Management, Content Operations, Documentation Management, or similar fields.
• Bachelor's degree preferred but not required; equivalent experience with a high school diploma is acceptable.
• Strong knowledge management architecture experience preferred over technical writing experience.
• Renewable energy or EV industry experience is a plus.
• Additional relevant backgrounds may include telecom, banking, insurance, and healthcare environments with complex documentation and customer-support ecosystems.

Hiring Manager's Top Skills:

• Program Management
• Knowledge and Information Management
• Technical Communication