Operationscouncil

Chief Operating Officer – Planned Parenthood of Southern New England

Location: Connecticut and Rhode Island (multi‑site regional responsibility)

The Organization

Planned Parenthood of Southern New England (PPSNE) is one of the region’s most respected and mission‑driven health care organizations, serving communities across Connecticut and Rhode Island through a broad network of health centers and virtual care services. As part of the Planned Parenthood Federation of America (PPFA), PPSNE is committed to advancing reproductive freedom, expanding access to high‑quality health care, and ensuring health equity for all people.

PPSNE provides comprehensive sexual and reproductive health care services to more than 60,000 patients annually through 15 health centers and a virtual health center that serves patients across Connecticut and Rhode Island. The organization is recognized for delivering patient‑centered, evidence‑based care, being a leading provider of sexual and reproductive health education, and as a trusted advocate for reproductive freedom.

PPSNE’s services include family planning, abortion care, primary care, gender‑affirming care, HIV prevention and screening, cancer screenings, STI testing and treatment, contraception, wellness care, and community‑based health education. Through an unwavering commitment to dignity, belonging, and equity, PPSNE works to reduce disparities in health outcomes and remove barriers to care for historically underserved communities.

History and Mission

Planned Parenthood has played a foundational role in advancing reproductive health and reproductive rights in the United States for more than a century. PPSNE brings that mission directly to communities throughout Southern New England, building a legacy of trusted care, advocacy, and education.

Throughout its history, PPSNE has expanded both its geographic reach and the breadth of services offered to patients, evolving from a traditional reproductive health provider into a comprehensive health care organization focused on whole‑person care and equitable access. The organization has remained steadfast in its commitment to ensuring that all individuals – regardless of socioeconomic status, race, gender identity, sexual orientation, immigration status, or geography – have access to compassionate, affordable, and high‑quality care.

The organization’s mission is grounded in the belief that health care is a human right and that every person deserves the ability to make informed decisions about their body, health, and future.

Organizational Culture and Values

PPSNE fosters a collaborative, values‑driven culture grounded in its “In This Together” framework, which reflects a shared commitment to supporting one another, advancing equity, and delivering high‑quality care. This culture is defined by a set of core workplace values that guide how employees engage with one another, patients, and the broader community:

• We Tend to the Team: fostering a culture of respect, collaboration, and shared accountability
• We Respect and Honor All People: centering diversity, belonging, and inclusion in all interactions
• We Jump In: working collaboratively and proactively to meet organizational and patient needs
• We Try and We Learn: embracing continuous learning, reflection, and improvement
• We Care for Our Business: ensuring responsible stewardship, operational excellence, and sustainability
• We Return to Our Mission: remaining grounded in purpose and a commitment to high‑quality, patient‑centered care

Performance and Strategic Priorities

PPSNE is widely recognized as a leading provider of reproductive and sexual health care in the region. The organization has demonstrated resilience and adaptability amid shifting regulatory environments, workforce challenges, evolving patient expectations, and increasing demand for accessible reproductive health services.

Key organizational priorities include:

• Expanding access to care across Connecticut and Rhode Island
• Delivering exemplary patient‑centered experiences
• Growing visit volumes and improving patient outcomes
• Integrating in‑person and virtual care delivery models
• Expanding mission‑aligned services to meet evolving community needs
• Advancing health equity and addressing disparities in care outcomes
• Enhancing operational efficiency and scalability
• Strengthening partnerships and community engagement
• Investing in workforce development and organizational culture

Achievements

PPSNE has built a strong reputation as one of the leading reproductive and sexual health organizations in the Northeast and is widely recognized for excellence in patient care, advocacy, education, and operational innovation.

• Serving more than 60,000 patients annually across Connecticut and Rhode Island through a network of 15 health centers and virtual care services
• Establishing one of the region’s most trusted brands in reproductive and sexual health care
• Expanding access to telehealth and integrated care delivery models to improve convenience, reach, and patient outcomes
• Advancing comprehensive reproductive health services, including abortion care, gender‑affirming care, HIV prevention, and primary care
• Maintaining a strong reputation for patient‑centered, evidence‑based, and culturally responsive care
• Developing clinical partnerships and community collaborations that strengthen regional health equity efforts
• Demonstrating resilience and operational agility amid rapidly changing legislative and health care environments
• Building a highly mission‑driven culture grounded in equity, belonging, advocacy, and social justice
• Continuing to expand impact through clinical research, health education, and community engagement initiatives
• Serving as a leading voice and advocate for reproductive freedom and equitable access to health care throughout Southern New England

Opportunity

Position: Chief Operating Officer

Location: Connecticut and Rhode Island (multi‑site regional responsibility)

Reporting Relationship: Amanda Skinner (she/her) President and Chief Executive Officer

Website: www.ppsne.org

Purpose of the Position

The Chief Operating Officer (COO) will serve as a transformative operational and strategic leader for Planned Parenthood of Southern New England during a critical period of growth and heightened national importance for reproductive health care. Reporting directly to the President and Chief Executive Officer, the COO will serve as a key member of the Executive Leadership Team and will partner closely with executive leaders across the organization to drive operational excellence, enhance access to care, and strengthen PPSNE’s impact throughout the region. The successful candidate will also serve as a trusted thought partner to the CEO, contributing to enterprise‑level decision‑making, strategic prioritization, and organizational leadership.

The COO will oversee a broad and complex operational portfolio that includes frontline clinical operations across 15 health centers and virtual care services, clinical support functions, care coordination, facilities, security, laboratory operations, clinical research, and quality and risk management. This executive will be responsible for ensuring that PPSNE delivers high‑quality, culturally responsive, patient‑centered care while advancing models of service delivery and improving operational performance across the enterprise.

The ideal candidate brings a combination of strategic vision, operational rigor, health care innovation, and authentic people leadership, along with a deep commitment to reproductive freedom, health equity, and social justice. The Chief Operating Officer is responsible for leading and optimizing the operational performance of PPSNE’s health care delivery system while ensuring alignment with the organization’s mission, values, and long‑term strategic priorities.

Key Responsibilities

Strategic Leadership and Operational Excellence

• Serve as the senior operational leader for PPSNE’s clinical services enterprise
• Partner closely with the President/CEO and Executive Leadership Team to shape and execute organizational strategy
• Build strong cross‑functional alignment through transparent communication, effective prioritization, and the ability to navigate complex decisions and difficult conversations with clarity and accountability
• Lead initiatives that expand access to care and improve operational performance across the organization
• Develop and implement scalable operational systems and processes that support organizational growth and sustainability
• Ensure alignment between strategic priorities, operational execution, and measurable outcomes

Clinical Operations Leadership

• Oversee operational performance across PPSNE’s health centers and virtual care services
• Ensure delivery of high‑quality, patient‑centered, culturally responsive care
• Partner with the Chief Medical Officer to ensure clinical quality, safety, compliance, and regulatory excellence
• Collaborate closely with the Vice President of Clinical Operations on staffing models, workforce optimization, and frontline operations
• Monitor and improve key performance indicators including patient access, patient experience, throughput, visit volumes, operational efficiency, and staff engagement
• Ensure strong coordination between clinical operations and support services

Growth, Innovation, and Access to Care

• Advance innovative mod