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OneCloud

OneCloud

20 jobs near Columbus, OH

OneCloud, Inc.

Account Executive - East

New York, NY · On-site

OneCloud's sales team is comprised of individuals who are smart, fun, intelligent, driven and can manage the dynamics in a consultative sales process. In this role, you will be a key contributor to ...

OneCloud, Inc.

Backend Engineer

New York, NY

New York, United States At OneCloud, we're building an automation platform designed to empower the business user. Data integration and transformation are a big part of that, and we set out to make ...

OneCloud

Business Development Manager

Charlotte, NC · On-site

Join our OneCloud team as a Business Development Manager and play a key role in driving growth and building meaningful client partnerships. In this dynamic position, you'll combine technical ...

OneCloud

Internal Systems Engineer

Charlotte, NC · On-site

Job Type Full-time Description JOB SUMMARY OneCloud Corporation is seeking an Internal Systems Engineer to own the architecture, development, and support of our internal IT infrastructure and CRM ...

Customer Success Partner

OneCloud, Inc.

New York, NY

Full-time

Medical, Dental, Retirement

Re-posted 9 days ago

Job description

New York, United States

OneCloud is looking for a dynamic, creative, highly personable and skilled Customer Success Partner reporting to the OneCloud's Director of Customer Success. In this role, you will support OneCloud's growing Customer Success team in North America. OneCloud's Customer Success team is cross-functional as it engages with customers and partners along with OneCloud sales and product development to ensure high customer satisfaction, identify and drive use cases and provide an overall improvement in productivity and quality of the OneCloud service. The preferred location for this position is the New York City tri-state area. 

What you'll be doing:

  • Driving excellence throughout the entire customer lifecycle; from consultative pre-sales that identify initial use-cases to post-sale product delivery and customer satisfaction.
  • Evangelizing the use of OneCloud across an array of use cases. 
  • Assisting customer support.
  • Interfacing with OneCloud partners who deliver solutions on the OneCloud platform. 
  • Identifying additional opportunities for customer adoption and expansion.


More about you:

  • 2-3+ years' experience with line of business finance-related processes and business cycles.
  • Strong knowledge of cloud and on-prem technical infrastructure, line of business applications that include Enterprise Performance Management (EPM), Business Intelligence (BI), and source transaction and GL systems. A plus would be a background with multi-dimensional modeling, programming, and/or scripting. 
  • Ability to constantly exceed SLAs and improve processes.
  • Strong communication skills.
  • Strong interpersonal and active listening skills along with characteristics of high integrity and being persuasive, resilient, methodical, and creative.
  • BS/BA degree 


More about the role:

  • You'll also be someone who can take a complex issue and break it down into simple, manageable steps or milestones;
  • Possesses spirit and tenacity to drive excellence throughout the entire customer lifecycle; from helping your team with solving an initial customer use case (pre-sales), product delivery and customer satisfaction (post-sales) and identifying new customer user-cases (expansion).
  • Bringing together and cooperate with all stakeholders to lead diverse teams comprised of staff from clients, partners, and OneCloud across multiple customers and projects. 
  • Providing vision, guidance, insight expertise and advice to the OneCloud Customer Success team;
  • Spot and identify additional opportunities for customer adoption and expansion and promptly coordinate with the OneCloud sales team. 
  • Coordinate and/or resolve all customer escalations promptly, timely and effectively.
  • Build relationships with key implantation and technology partners.
  • Some travel (up to 30%). 

Compensation Structure:

  • Base Salary + variable compensation as a function of initial sales and expansions
  • Full benefits including medical, dental, and 401K plan


About OneCloud

OneCloud addresses a broad, large, and underserved market to connect and automate the systems that support the Office of the CFO. The OneCloud platform provides intuitive and robust integration for Performance Management (EPM), Business Intelligence (BI), and System of Record (SoR) technologies to easily automate, and integrate business-critical applications that coexist on-premise and in the cloud. OneCloud is used in the office of the CFO by Fortune 500 companies as well by SMB companies and works closely with other technology companies to build intelligent integration and automation for business users. To learn more about OneCloud functionality and integration options, visit www.onecloud.io/solutions or follow OneCloud on LinkedIn: https://www.linkedin.com/company/onecloud-io

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