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Infographic showing various job openings at One World Global Services in the United States as of August 2026, with employment types broken down into 11% Part Time, and 89% Contract. Highlights an 79% Physical, and 21% Remote job distribution.

Operations Manager | One World Observatory

ASM Global

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

ASM Global rating

6.7

Company rating: 6.7 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

136th of 251 rated facilities management

Job description

LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
ONE WORLD OBSERVATORY
One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited start their journey to the top in the SkyPod™ Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever™ Theater or discover something new from the Observatory's team of tour guides at City Pulse. The space also features ONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory, offers 9,000 square feet of private event space with unparalleled views for up to 450 guests.
THE ROLE
The Operations Manager is responsible for leading the daily operations of assigned departments, ensuring the consistent delivery of exceptional guest experiences while maintaining operational efficiency, service standards, payroll accuracy, and compliance with company policies and procedures. This role provides leadership and direction to front-line and supervisory team members, oversees staffing and operational processes, and partners with venue leadership to achieve business objectives. The Operations Manager serves as a visible leader, fostering a culture of accountability, collaboration, safety, and service excellence.
ESSENTIAL DUTES AND RESPONSIBILITIES
  • Oversee the daily operation of assigned departments and service areas to ensure efficient, safe, and effective operations.
  • Develop and manage staffing plans, schedules, and labor resources to support operational needs while maintaining payroll accuracy and labor cost controls.
  • Maintain service, quality, and operational standards through regular inspections, audits, and ongoing evaluation of departmental performance.
  • Investigate and resolve guest concerns in a timely and professional manner, implementing corrective actions as necessary.
  • Support the maintenance and protection of company assets, equipment, and facilities through preventative maintenance and operational best practices.
  • Foster effective communication and collaboration among team members, department leaders, clients, and business partners.
  • Assist in the development and implementation of initiatives that improve operational efficiency, guest satisfaction, employee engagement, and financial performance.
  • Ensure point-of-sale systems and operational reporting tools are properly maintained and utilized.
  • Ensure compliance with all company policies, procedures, safety standards, and applicable regulatory requirements.
  • Assist with the recruitment cycle, specifically onboarding, training, coaching, and developing team members to support operational excellence and succession planning.
  • Prepare and review operational reports, analyze performance metrics, and recommend improvements to leadership.
  • Perform other duties as assigned by leadership.

SUPERVISORY RESPONSIBILITIES
  • Directly supervise team members and operational supervisors as assigned.
  • Interview, onboard, train, coach, schedule, evaluate, and develop team members.
  • Address performance concerns and administer corrective action in accordance with company policies.
  • Foster a positive, collaborative, inclusive, and guest-focused work environment.

QUALIFICATIONS
To perform this role successfully, the candidate must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required:
EDUCATION AND/OR EXPERIENCE
  • Bachelor's degree in Hospitality Management, Business Administration, Operations Management, or a related field preferred.
  • Minimum three (3) years of operations management, hospitality, attractions, entertainment, retail, food and beverage, or related leadership experience required.
  • Experience with labor planning, payroll administration, operational reporting, and point-of-sale systems preferred.

SKILLS AND ABILITIES
  • Strong leadership, coaching, team-building, and employee development skills.
  • Excellent organizational, communication, and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Strong guest service focus and ability to build effective working relationships with team members, clients, vendors, and all levels of management.
  • Proficiency in Microsoft Office Suite and working knowledge of point-of-sale systems, scheduling software, and operational reporting tools.
  • Ability to maintain accuracy, attention to detail, and accountability when managing payroll, operational reporting, and departmental resources.
  • Ability to adapt to changing business needs and operational priorities.
  • Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours as business needs require.
  • Ability to stand and walk for extended periods; frequently bend, stoop, kneel, reach, push, and pull; lift and carry up to 50 pounds; and work safely in a fast-paced environment.

COMPENSATION
Competitive salary range of $66,500 - $72,000 and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.
WORKING CONDITIONS
Location: On-site (One World Observatory, NYC)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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About ASM Global

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ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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