One&Only Resorts

Job Summary:
One&Only Resorts is dedicated to creating joy for its guests through exceptional service and attention to detail. The IT Specialist is responsible for providing technical assistance to computer system users, resolving issues, and ensuring the effective operation of IT systems within the resort.
Responsibilities:
• Install and perform minor repairs to hardware, software, and peripheral equipment following design or installation specifications
• Oversee the daily performance of computer systems
• Support the information system function within the resort, using appropriate systems management procedures and practices to ensure operating effectiveness and data integrity
• Assist the Director, IT in entire-network maintenance, including the administration and documentation of computer networks, telephone, and cable TV networks
• Read technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems, providing technical support
• Answer users' inquiries regarding computer software and hardware operations to resolve problems
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software
• Confer with colleagues to establish requirements for new systems or modifications
• Develop training materials and procedures, and/or trains users in the proper use of hardware and software
• Use and handle IT equipment with care, according to the Director’s instructions
• Maintain a record of daily data communication transactions, problems, remedial actions taken, and installation activities
• Refer major hardware and software problems and defective products to vendors / technicians for service
• Prepare evaluations of software and hardware, recommending improvements or upgrades
• Inspect equipment and reads order sheets to prepare deliveries to users
• Observe system functioning to verify correct operations and detect errors
• Attend briefings and meetings as requested
• Perform additional duties, as assigned by the Director, IT or other members of Management
Qualifications:
Required:
• Previous experience working in IT within a resort environment is preferred
• Ability to translate complex technical issues into terms easily understood by end users
• Proficiency in Help Desk software, ticketing systems, and endpoint management tools
• Excellent customer service skills, even in times of high demand, low resources, or unhappy users
Preferred:
• Relevant entry-level certifications preferred: CompTIA ITF+, A+, Network+, Security+, Microsoft MTA, and ITIL v3 Foundation
Company:
One&Only Resorts and Private Homes are havens of outstanding style & service that place one in the heart of every fascinating environment. Founded in 2002, the company is headquartered in Dubai, ARE, with a team of 5001-10000 employees. The company is currently Late Stage.