Skills and Qualifications:
- 3+ years of work experience minimum
- A+ Certification REQUIRED
- Strong customer service skills
- Strong oral and written communication skills
- Prior experience with desk-side and break/fix support is a MUST
- Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST
- Proficient in understanding network infrastructure and wireless support
- Familiarity with ticketing systems (Incident IQ) preferred
- Experience in an educational environment is a plus
- Must pass a fingerprint background check
- Must be authorized to work in the United States
- Valid driver's license and reliable personal transportation required
Personal Attributes:
- Must be punctual, present, and visible throughout the workday
- Creative, curious, analytical, enthusiastic, and display strong attention to detail
- Ability to work independently and effectively on tight deadlines, as necessary
- Excellent command of the English language
- Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
- Positive and productive team player
- Desire to learn new skills as technology evolves
- Business casual attire (i.e., no sweat pants or jeans with holes; sneakers/basketball shoes allowed)
- Neat and clean appearance to include personal hygiene
Education/Training:
- Minimum of an Associate degree (preferred)
- A+ Certification
- 3+ years of experience in field tech support. An equivalent combination of education and experience will be considered