New Paradigm Projects

Who We Are

New Paradigm Projects (NPP) is a fast-growing roofing and exterior services company serving homeowners and businesses across the DMV area. We’re known for our high standards, honest approach, and commitment to exceptional service, helping customers navigate everything from storm damage restoration to full-scale exterior renovations.

We don’t just build roofs—we build careers, relationships, and a culture focused on growth and excellence.

Position Overview

NPP is seeking a highly organized and customer-focused Sales Office Coordinator to support our growing roofing company. This role is ideal for someone who is a self-starter, truly enjoys working with people, and can confidently manage multiple priorities and deadlines independently. The ideal candidate will have a growth mindset and will be instrumental in helping cultivate our team as it grows.

You’ll play a key role in supporting the sales pipeline, handling client needs, and helping ensure deals move efficiently from lead to close. While also coordinating the office and performing behind-the-scenes day-to-day tasks.

This is a fast-paced role with growth opportunities for additional commission based on performance, client conversions, and successful project coordination.

Key Responsibilities

• Provide professional and friendly customer service
• Provide office organization, file management, and administrative support
• Answer incoming calls, texts, and emails from prospective and existing clients
• Support the sales team by managing and tracking leads through the pipeline
• Coordinate scheduling, calls, and client communications
• Dispatch and follow up on incoming leads and maintain communication throughout the sales process
• Work closely with subcontractors and supply houses
• Maintain CRM system (JobNimbus experience is a plus)
• Assist with accounts receivable, including tracking and follow-up on outstanding balances
• Help ensure accounts remain current and avoid aging beyond 30–90 days
• Assist with reporting, process improvements, and operational tracking, preparing proposals, invoicing, and job summaries
• Support payroll coordination and internal administrative processes
• Comfortable speaking with clients and discussing services/pricing

What We’re Looking For

We are looking for a dependable person who can work independently, is detail-oriented, and confident when speaking with customers. The right candidate enjoys problem-solving, can handle multiple deadlines, thrives in a fast-paced environment, and is motivated by performance-based earnings. Someone who can create systems and streamline processes, has a growth mindset, and looking to grow in the role.

• 2+ years of experience in sales support, office coordination, administrative roles and or call center roles preferred
• Self-motivated and able to work independently
• Experience in construction, roofing, or related industries strongly preferred
• Strong organizational and deadline-oriented
• Excellent customer service and communication abilities
• Familiarity with CRM systems (JobNimbus or similar preferred)
• Basic accounting knowledge (accounts receivable experience a plus)
• Proficiency in Microsoft Office (Outlook, Excel, Word), Google, and online platforms
• Bilingual is a plus

Compensation & Benefits

• Base Salary: $47,000 annually
• Work Phone or Phone Stipend: $50/month
• Commission: Earn 1% on monthly sales upon reaching the targeted goal (after 90-day introductory period)
• Performance Bonus: Additional incentives tied to Accounts Receivable performance (after 90-day introductory period)
• Total Compensation Potential: $60,000 – $70,000+ annually

Work Schedule

• Monday – Thursday: 9:00 AM – 5:00 PM in office
• Friday: 9:00 AM – 12:00 PM in office
• 35-hour in-office workweek
• Before and after-hours calls as needed

Time Off

• Two (2) weeks Paid Time Off (after six months)
• Paid Holidays

Why Join New Paradigm Projects?

We offer a collaborative, team-oriented environment where your contributions directly impact business success. We offer training, monthly team outings, and a supported environment for those who enjoy setting goals and accomplishing them. This role offers strong growth potential, hands-on experience across sales and operations, and the opportunity to be part of a supportive, dynamic workplace.

Apply today to join a team that values consistency, responsiveness, and results.

https://npphome.com/