New England Microscope Service

About the Role
A well-established, growing MA-based microscope sales and service firm is seeking a maintenance and repair technician to join our full time staff. This role is ideal for either an entry-level candidate looking to learn a technical trade through on-the-job training, or an experienced field service technician who wants to expand their skillset. You will work directly with our long-standing New England customers (hospitals, universities, pharma/research, manufacturers) to keep their microscopes and related equipment operating at peak performance.

Key Responsibilities:

• Perform routine cleaning, inspection, and calibration of microscopes
• Diagnose and repair mechanical, optical, and basic electronic issues.
• Replace parts such as bulbs, stages, lenses, power supplies, gears, and other components.
• Ensure equipment meets manufacturer standards and user needs; document service activities.
• Communicate service findings, recommendations, timelines, and recommendations to customers.
• Provide customers with recommendations for upgrades, replacement equipment, or accessories based on their workflow and budget.
• Work closely with the sales team to identify customer needs and generate service or product leads.

Qualifications:

• High school diploma or equivalent.
• Strong mechanical aptitude and comfort working with small precision components.
• Excellent communication and customer-service skills.
• Valid driver’s license; ability to travel throughout New England for on-site service visits.

Preference given to candidates with:

• Experience as a Field Service Technician (any industry).
• Familiarity with optical equipment, electronics, or laboratory instruments.
• Basic understanding of microscopes or imaging equipment.

Benefits:

• Medical coverage/reimbursement.
• Paid time off & 401(k) opportunity.
• On-the-job training with experienced technicians.
• Opportunities for industry certifications and professional development.
• Company vehicle or mileage reimbursement for field work.