Nest Designs

Company Description:

Nest Designs & Petite Revery specialize in high-quality, sustainable baby and kids’ clothing and sleepwear made from organic cotton and bamboo. Based in Richmond, BC, our brands are committed to creating premium, eco-friendly products that families love.

We are looking for a passionate and detail-oriented Ecommerce Coordinator to support the day-to-day execution of our ecommerce business, helping ensure our websites are accurate, current and optimized. Working closely with the Ecommerce Lead and cross-functional teams, this role supports website merchandising, product and campaign launches, email execution, site QA, reporting and ongoing ecommerce improvements. This is a hands-on role ideal for someone who is highly organized, detail-oriented and eager to grow their ecommerce expertise.

Responsibilities:

Website, CMS & Merchandising

• Manage day-to-day website content updates within our headless CMS (Prismic), including homepage, landing pages, navigation and modular content blocks
• Execute ecommerce merchandising updates, including collections, product sequencing, navigation and promotional content
• Coordinate product/catalog information in Shopify with frontend content in Prismic to ensure a consistent customer experience
• Build and update campaign and product landing pages based on approved briefs
• Maintain site content and regularly identify outdated, inaccurate or inconsistent information
• Support implementation of approved ecommerce improvements and optimization initiatives

Product & Launch Execution

• Create and maintain product listings in Shopify, including descriptions, variants, pricing, tags and collections
• Ensure product pages are complete and meet brand standards for copy, imagery, product information and merchandising
• Coordinate ecommerce requirements for product launches and campaigns
• Ensure product data, imagery, copy, pricing and other required assets are complete ahead of launch
• Complete pre-launch and post-launch QA to ensure products and campaigns are functioning and displaying correctly
• Support promotional setup, including discounts, collections, landing pages and other onsite requirements

Email & Lifecycle Execution

• Support Ecommerce lead in building and scheduling email campaigns in Klaviyo based on approved briefs and the marketing calendar
• Support implementation and updates to lifecycle flows and automated customer journeys
• Coordinate required creative, copy and product assets ahead of campaign deadlines
• QA email content, links, segmentation, timing and rendering prior to deployment
• Maintain strong attention to accuracy and consistency across ecommerce and email campaigns

Site QA & Technical Coordination

• Conduct regular website QA across desktop and mobile to identify errors, inconsistencies and customer experience issues. Proactive in identifying errors and initiating fixes.
• Test new features, templates, landing pages and site enhancements before release
• Document bugs and technical issues clearly and create development tickets where required
• Support the Ecommerce Lead in coordinating with external development partners
• Track assigned development tasks and flag delays, blockers or outstanding requirements
• QA completed development work against approved requirements
• Monitor key site functionality following launches, promotions and releases
• Troubleshoot basic ecommerce issues and escalate more complex technical issues appropriately

Reporting & Data Support

• Pull and prepare recurring ecommerce performance reports using Shopify, GA4 and other reporting tools
• Support the maintenance and accuracy of ecommerce dashboards and reporting
• Monitor key metrics including revenue, conversion rate, AOV, traffic and product performance
• Flag significant anomalies, site issues or unexpected performance changes
• Support ad hoc reporting and analysis requested by the Ecommerce Lead or Ecommerce Manager
• Maintain accurate reporting files and documentation
• Work confidently in spreadsheets using functions such as pivot tables, lookups and queries

SEO, AEO & Content Implementation

• Work with internal teams and external partners to implement approved SEO and AEO recommendations
• Maintain metadata, alt text, headings, internal links and other onsite content according to provided guidelines
• Support updates to product, collection and landing-page content to improve search visibility and customer experience
• Assist with structured content and other technical/content requirements as directed by our SEO/AEO and development partners
• QA implemented recommendations to ensure they appear correctly on site

CRO & Continuous Improvement

• Support the execution and QA of conversion rate optimization initiatives and A/B tests
• Help maintain documentation of tests, site changes and results
• Identify and flag opportunities to improve the customer experience, merchandising or internal ecommerce workflows
• Support implementation of approved cross-sells, bundles, merchandising improvements and other conversion initiatives
• Stay current on Shopify, ecommerce tools and emerging ecommerce best practices

Cross-Functional & External Partner Coordination

• Work closely with Marketing, Creative & Design, Inventory and other internal teams to gather information and assets required for ecommerce execution
• Prepare briefs, tickets, assets and documentation for external development and ecommerce partners
• Track assigned deliverables and timelines and proactively flag missing inputs or potential delays
• Maintain organized ecommerce project documentation, files and processes

Support the Ecommerce Lead with coordination and follow-through across ecommerce projects

Required Qualifications:

• 1–3 years of experience in ecommerce, digital merchandising, website operations or a related role
• Hands-on experience working with Shopify, including products, collections and general site administration
• Experience working with a CMS such as Prismic, Contentful, Sanity, Storyblok or similar is an asset
• Experience with Klaviyo or another email marketing platform
• Strong attention to detail and a demonstrated ability to catch errors before they reach customers
• Highly organized and comfortable managing multiple tasks, deadlines and launches simultaneously
• Comfortable working with ecommerce data, spreadsheets and reporting
• Working knowledge of Excel or Google Sheets, including pivot tables and lookup functions
• Strong written and verbal communication skills
• Comfortable learning and working across multiple interconnected ecommerce systems
• Proactive and able to take ownership of assigned work without requiring constant follow-up
• Strong problem-solving skills and comfortable escalating issues when appropriate
• Able to work collaboratively across multiple departments and with external partners

Preferred Qualifications:

• Experience working within a headless ecommerce environment
• Experience with Prismic or another modern CMS
• Experience with GA4 or ecommerce analytics platforms
• Familiarity with Klaviyo lifecycle flows and segmentation
• Understanding of basic SEO and AEO principles
• Basic HTML/CSS literacy
• Experience with project management or development-ticketing tools
• Experience in apparel, baby/kids, lifestyle or another product-based ecommerce business

What Success Looks Like:

Within this role, success means-

• Website content, products, pricing and merchandising are consistently accurate and current
• Product launches and campaigns go live on time and with minimal errors
• Ecommerce tasks are completed reliably without requiring repeated follow-up
• Website and customer experience issues are identified, documented and escalated quickly
• Development work and site enhancements are thoroughly QA'd before and after release
• Email campaigns are built accurately and deployed on schedule
• Recurring reporting is prepared accurately and on time
• Internal teams and external partners have the information and assets they need to execute efficiently
• Day-to-day ecommerce execution becomes increasingly organized, documented and repeatable
• You progressively take ownership of more complex ecommerce execution as your knowledge and capabilities grow

Key Competencies:

• Organization & Project Management: Exceptional ability to manage multiple projects, priorities, and deadlines while maintaining a high level of accuracy and efficiency.
• Communication: Strong written and verbal communication skills, with the ability to build effective relationships and collaborate with internal stakeholders, external partners, vendors, and agencies.
• Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities, and able to adjust plans as business needs evolve.
• Agility: Demonstrates flexibility and a growth mindset, adapting quickly to changing business priorities and supporting the evolving needs of a rapidly growing retail business.
• Attention to Detail: Meticulous and quality-focused approach to campaign execution, event coordination, content management, and marketing operations.
• Collaboration: Proven ability to work cross-functionally with Retail, Wholesales, E-commerce, Product, Creative, Customer Experience, and external partners to deliver successful marketing initiatives.
• Problem Solving: Proactive in identifying challenges, proposing practical solutions, and driving issues through to resolution.
• Accountability & Ownership: Takes ownership of projects and responsibilities, follows through on commitments, and consistently delivers results with minimal supervision.
• Time Management: Effectively prioritizes competing demands, manages workload independently, and ensures projects are completed on schedule.
• Execution Excellence: Highly action-oriented with a strong focus on delivering marketing campaigns, events, and operational initiatives efficiently and to a high standard.

Perks and Benefits:

• Hybrid work mode
• Casual dress code
• Dental care
• Extended health care
• Paid time off
• On-site parking
• Flexible schedule

Pay Range: CAD 55,000 to CAD 60,000 annually depending on skills and experience

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.