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Position: Delivery Specialist

Company: Noovo

Location: Las Vegas, NV

About Us:

Noovo is reinventing the vanlife experience through high-quality, design-driven Class B RVs built in Las Vegas. With hundreds of vehicles already on the road and a rapidly growing customer base across North America, Noovo combines premium manufacturing, innovation, and operational excellence to deliver a new standard in mobile living.

Job Summary:

Provide an exceptional delivery experience to every Noovo customer—from pre-delivery communication to vehicle preparation, handover, and post-delivery follow-up—ensuring flawless execution of the Delivery Process in collaboration with Production, Service, and Sales.

Key Responsibilities:

Pre-Delivery Customer Communication

• Introduce the Ambassador Program at delivery.
• Contact customers prior to delivery to prepare them for their new Noovo.
• Send and explain pre-delivery materials such as how-to videos (electrical, water, climate,
• appliances), documents, tutorials, packing recommendations, and trip tips.
• Answer early questions to reduce stress and ensure the customer arrives confident.
• Confirm final delivery date, required documents, final payment, and logistics.
• Guide customers on how to best prepare for their first days with the van.

Quality & Control

• Own the Noovo Delivery Checklist and confirm all systems function correctly.
• Report and track quality issues for continuous improvement.
• Work directly with Production to correct any items before delivery.

Complete Delivery Process Management

• Prepare vehicles before customer handover (inspection, cleaning, system setup).
• Lead full delivery walk-throughs (electrical, water, heating/AC, safety, driving, accessories).
• Ensure all delivery documents are complete (contracts, checklists, registration).
• Schedule and coordinate delivery appointments with customers and internal teams.

Ambassador Program

• Paid time off and company holidays.
• Introduce the Ambassador Program at delivery.
• Collect sign-ups and manage early onboarding steps (content request, communication).

Customer Success & Post-Delivery Follow-up

• Follow-ups with customers at Day 3 and Day 30.
• Assist with first-use questions and provide guidance as they get accustomed to their Noovo.
• Ensure high customer satisfaction consistent with Noovo’s premium positioning.

Sales & Showroom Support

• Manage Noovo RV rentals / Test drives for Noovo HQ
• Manage HQ tours
• Welcome visitors and support sales advisors when needed.
• Participate in events (trade shows, open houses, video shoots).

Qualifications:

• Strong customer communication and service mindset.
• Organized, detail-oriented, and able to manage several deliveries simultaneously.
• Able to follow structured processes with precision.
• Calm, professional, and solution-oriented with premium customers.
• Passion for and experience with outdoor, travel, or RV/van life either professionally or recreationally.
• Valid driver’s license required.
• You must be able to sit, stand, lift up to 40 pounds, and work in a warehouse and outdoor environment.

Preferred

• Basic knowledge of 12V/48V electrical systems or RV plumbing.
• Experience in automotive, RV, or vehicle delivery roles.
• Proficiency with Monday.com, HubSpot, and Google Workspace.

Compensation:

• $50,000 – $75,000/year depending on experience.
• Quarterly bonus based on delivery quality and customer satisfaction.

Benefits:

• Paid Time Off (PTO)
• Medical, dental, and vision insurance
• Life Insurance & AD&D
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Seven (7) paid company holidays each year
• 401(k) retirement plan