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60 Modsquad Tier 2 Support Agent Jobs Hiring Near You

Support Agent

Beverly Hills, CA · On-site

$69K - $78K/yr

About the Role We're looking for an empathetic and detail-oriented Tier 2 Support Agent to join our Live Ops team and handle escalated customer issues across our platform. In this role, you'll act as ...

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...

Tier 2 Technical Support Agent Compensation: The expected salary range for this role is between $70,000 and $80,000, depending on experience and qualifications. Reason for Opening: Net New position ...

Tier II Support (PT Support)

Washington, DC · On-site

$24.25 - $33.50/hr

The Tier II technician provides direct technical support for the District s 911 and 311 call floors, to ensure uninterrupted operation of 911/311-critical applications, hardware, and communication ...

As a Tier 2 support engineer, you will directly interface with government customers to resolve complex satellite network issues through methodical problem analysis and technical resolution. This role ...

Tier II Support Tech

Richmond, VA · On-site

$37K - $46K/yr

Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support ...

As a Tier 2 support engineer, you will directly interface with government customers to resolve complex satellite network issues through methodical problem analysis and technical resolution. This role ...

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will: * Configure and support internal and/or external systems * Maintain all systems, applications, security ...

Tier II Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support ...

Essential duties and responsibilities The POS Support Agent provides frontline technical support ... Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support ...

Essential duties and responsibilities The POS Support Agent provides frontline technical support ... Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support ...

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

Store Support Center Agent Reports to: Help Desk Manager Job Type: Full Time Status: Non- Exempt ... This role handles Tier 1 and select Tier 2 inquiries across three domains: Store Technology (IT), ...

Store Support Center Agent Reports to: Help Desk Manager Job Type: Full Time Status: Non- Exempt ... This role handles Tier 1 and select Tier 2 inquiries across three domains: Store Technology (IT), ...

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Showing results 1-20

Support Agent

StudyFetch

Beverly Hills, CA • On-site

$69K - $78K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago


Job description

About Studyfetch
StudyFetch is a technology company building AI-native learning products: StudyFetch for students and Honen for workforce training. Together, they connect education with real-world readiness across every stage of learning.
About the Role
We're looking for an empathetic and detail-oriented Tier 2 Support Agent to join our Live Ops team and handle escalated customer issues across our platform. In this role, you'll act as a bridge between front-line support and engineering/product teams, resolving complex cases, identifying patterns, and ensuring high-touch support for issues that require deeper investigation or prioritization.
Key Responsibilities
  • Own Tier 2 support escalations, including complex technical or account-related issues
  • Investigate, troubleshoot, and resolve problems across mobile, web, and backend systems
  • Identify trends or recurring bugs and flag them to Product & Engineering teams
  • Provide clear, professional, and empathetic written responses to customers
  • Collaborate with Tier 1 agents to ensure efficient handoffs and consistent support
  • Assist with documentation and knowledge base improvements based on common issues
  • Track tickets in tools like Intercom and Linear and ensure SLAs are met
  • Provide feedback to improve tools, workflows, and the overall support experience

What We're Looking For
  • 2-4 years of experience in customer support, technical support, or live ops
  • Experience handling escalations or working in a Tier 2 or similar support role
  • Excellent communication skills (written and verbal) with a focus on clarity and empathy
  • Strong problem-solving abilities and a proactive, solutions-oriented mindset
  • Ability to stay calm under pressure and manage multiple escalations at once
  • Familiarity with support tools (Intercom, Zendesk, Jira, Linear, etc)
  • Bonus: Experience supporting a SaaS, EdTech, or consumer-facing product

What We Offer
  • $69,000 - $78,000 Base Salary
  • 100% employer paid Medical, Dental, and Vision Insurance
  • 75% dependent coverage
  • 401(k) with employer matching
  • Daily team dinner provided in-office
  • A high-growth, mission-driven team focused on transforming how students learn