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Moby Young State Farm Agent

4 jobs near Columbus, OH

Customer Care Manager - State Farm Agent Team Member

Moby Young - State Farm Agent

Newport Beach, CA • On-site

Full-time

Retirement, PTO

Re-posted 4 days ago

Job description

Benefits:
  • Paid time off
  • Training & development
  • 401(k)
  • 401(k) matching
  • Competitive salary

You May Be a Great Fit as a Customer Care Manager at Moby Young - State Farm Agent if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Newport Beach, CA 92660
At Moby Young - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
  • Manage customer inquiries and support daily service activities.
  • Coordinate team communication to maintain efficient workflows.
  • Assist with account updates, billing inquiries, and policy reviews.
  • Track service metrics and report progress to the agent.
  • Prospect within the book of business through outbound calling, policy reviews and helping with inbound calls 
Qualifications
  • Must have 3+ Years with State Farm Agency and have CA Property Casualty and CA Life & Health license
  • Ability to train others and lead the team effectively as a peer or senior member of the team
  • Excellent communication and organizational skills.
  • Strong attention to detail with the ability to manage multiple priorities.
  • Excel at motivating others and working as a team. 
  • Must have strong State Farm product and systems knowledge.