Miccosukee Resort & Gaming

Job Summary:

We are looking for an experienced IT Gaming Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.

Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Casino & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.

We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.

We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Qualifications

• Effective communication skills required
• Flexibility in work schedule required
• Be able to work indoors and be exposed to various environmental contaminants including smoke
• Minimum five (5) years of progressive IT experience within a casino or gaming environment, including hands-on administration of slot management and related gaming platforms.
• Bachelor’s degree in information technology, Computer Science, Management Information Systems, or related experience.
• Industry certifications such as PMP, ITIL, CompTIA Security+, CCNA, MCSA/MCSE, or vendor-specific gaming system certifications.
• Experience with player loyalty / CRM platforms, business intelligence and data warehouse environments, and casino sports book or iGaming integrations.
• Prior experience opening a new property, completing a major system conversion, or migrating to cashless/digital wallet solutions.
• Experience working under a Tribal Gaming Commission and/or multiple jurisdictional regulators.
• Demonstrated working experience with gaming systems from Aristocrat, Bally's / Light & Wonder (SG), and IGT (e.g., Oasis 360, SDS, Advantage, or equivalent modules).
• Working experience administering cage and kiosk software, including Everi products, Hotel PMS platform and Food & Beverage POS systems across multiple outlets.
• Strong understanding of casino operations, internal controls, and regulatory reporting requirements (Title 31, MICS, AML/SAR workflows).
• Solid knowledge of Windows Server, SQL Server, networking (TCP/IP, VLANs, firewalls), and virtualization (VMware/Hyper-V) as they apply to gaming infrastructure.
• Demonstrated experience leading projects, vendors, and direct reports in a 24/7 operating environment.
• Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with others in a congenial and polite manner
• Must stay abreast of all rules and regulations to ensure compliance
• Must be able to obtain and maintain a Tribal Gaming License through the appropriate regulatory agency.

Responsibilities

The IT Gaming Manager is responsible for the day-to-day administration, performance, security, and regulatory compliance of all gaming-related technology systems supporting the casino resort. This role oversees the integration, maintenance, and support of slot management, table management, cage and kiosk, hotel property management, and food and beverage point-of-sale platforms. The IT Gaming Manager partners closely with Slot Operations, Cage, Hotel, F&B, Finance, Surveillance, and Compliance to ensure systems are available 24/7, transactions are accurate, and all operations meet internal controls and gaming regulatory requirements.

• Manage installation, configuration, patching, and ongoing support of casino gaming systems, including slot management, player tracking, bonusing, ticketing (TITO), and table management platforms from vendors such as Aristocrat, Bally's / Light & Wonder, and IGT.
• Administer and support cage, kiosk, and cashless gaming software (e.g., Everi CashClub, Jackpot Xpress, CXC), including reconciliation interfaces, ticket redemption, and W-2G/CTRC reporting workflows.
• Oversee the Hotel Property Management System (PMS) environment (e.g., Agilysys LMS/Visual One, Opera, or equivalent), including reservations, front desk, housekeeping, and revenue management integrations.
• Administer Food & Beverage Point-of-Sale (POS) systems (e.g., Agilysys InfoGenesis, Oracle Micros/Simphony, NCR Aloha) across restaurants, bars, banquets, and quick-service outlets.
• Manage system interfaces between gaming, cage, PMS, POS, loyalty, accounting, and data warehouse platforms; troubleshoot and resolve integration issues.
• Lead system upgrades, version migrations, and new-property or expansion implementations, including project planning, vendor coordination, testing, and cutover.
• Maintain compliance with Title 31, MICS, ICMP/SICS, PCI-DSS, and SOX as applicable; coordinate with internal audit, compliance, and surveillance on system change controls and exception reporting.
• Develop and maintain documentation including system diagrams, SOPs, change-management records, disaster recovery plans, and business continuity procedures for gaming systems.
• Serve as the primary IT liaison for gaming system vendors; manage support contracts, SLAs, license renewals, and escalation paths.
• Supervise IT team; provide coaching, scheduling, performance reviews, and rotation coverage for 24/7 operations.
• Respond to system outages and high-priority incidents, including off-hours, weekends, and holidays; lead root-cause analysis and post-incident review.
• Partner with Information Security on access controls, segregation of duties, vulnerability remediation, and audit response for gaming-network assets.
• Manage the gaming IT capital and operating budgets, including forecasting, purchase requisitions, and vendor invoice approvals.
• Stay current on emerging casino technology, including cashless wagering, mobile gaming, sports book integrations, and player engagement platforms.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to always conduct and carry themselves in a professional manner and to observe the Company's standards, work requirements and rules of conduct.

The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands.

While performing the duties of this job, the team member will be regularly required to walk, stand, and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms to carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.