Matar Termite & Pest Control

Pest Control Administrative Assistant

Matar Termite & Pest Control
Alexandria, VA

Great Benefits • Above Market Pay • Great Work-Life Balance

Matar Termite & Pest Control is seeking a highly organized, customer-focused Administrative Assistant to support our growing pest control operation in Alexandria, Virginia. This position plays a critical role in ensuring excellent customer service, efficient scheduling, and smooth day-to-day office operations.

The ideal candidate is professional, detail-oriented, and enjoys helping customers while supporting a team of service technicians and managers.

Responsibilities

• Answer incoming phone calls and respond to customer inquiries in a friendly and professional manner.
• Schedule pest control inspections, treatments, and follow-up services.
• Coordinate technician routes and daily service schedules.
• Maintain accurate customer records and service histories.
• Process customer payments, invoices, and account updates.
• Respond promptly to prospective customer inquiries and assist with service estimates.
• Follow up with customers regarding appointments, renewals, and service satisfaction.
• Assist with customer retention efforts and maintain strong client relationships.
• Support technicians and management by providing administrative and operational assistance.
• Maintain organized filing systems, customer databases, and company records.
• Prepare reports, correspondence, and other office documents as needed.
• Monitor office supplies and place orders when necessary.
• Assist with marketing initiatives, customer communications, and online review requests.
• Handle customer concerns professionally and escalate issues when appropriate.
• Communicate effectively with team members to ensure excellent service delivery.

Qualifications

• Previous administrative, office support, customer service, or scheduling experience preferred.
• Experience in the pest control, home services, construction, HVAC, landscaping, or related industries is a plus.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office, email, and computer systems.
• Strong attention to detail and accuracy.
• Professional phone etiquette and customer service skills.
• Positive attitude and team-oriented mindset.
• Reliable, responsible, and dependable.

Physical Requirements

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to occasionally lift and carry office supplies up to 25 pounds.

Why Join Matar Termite & Pest Control?

• Above-market pay
• Great benefits package
• Excellent work-life balance
• Stable, growing company
• Friendly and supportive team environment
• Opportunities for professional growth and advancement
• Meaningful role supporting customers and field operations

Apply Today!

If you are organized, customer-focused, and looking for a rewarding opportunity with a growing local company, we encourage you to apply and become part of the Matar Termite & Pest Control team.