Manifest Health

Position Overview

Manifest Health is seeking a proactive, sales-oriented Relationship Manager to own and grow relationships with existing and prospective clients. This role is responsible for maintaining consistent communication, strengthening client engagement, and identifying opportunities to expand partnerships and drive recurring revenue.
The ideal candidate is both relationship-driven and commercially minded someone who can build trust while also uncovering opportunities for upselling and long-term account growth. This is an in-person role which will require going into an office located in the Princeton

Key Responsibilities
Client Relationship Management
Serve as one of the primary point of contacts for past, current, and prospective clients
Proactively reach out to clients to introduce services, maintain engagement, and ensure consistent communication
Build and nurture long-term relationships to increase client retention and satisfaction
Develop a deep understanding of each client's needs, goals, and challenges
Account Growth & Revenue Generation
Identify opportunities to upsell and cross-sell Manifest Health's services
Drive recurring revenue by maintaining ongoing client engagement and repeat business
Re-engage past clients and convert them into active accounts
Collaborate with internal teams to align client needs with service offerings

Outbound Engagement
Conduct regular outreach via phone, email, in-person and virtual meetings to stay top-of-mind with clients
Maintain a structured cadence of communication across all accounts
Introduce Manifest Health's capabilities to new and existing stakeholders within client organizations
Account Strategy & Management
Track client interactions, opportunities, and pipeline activity in HubSpotin our CRM platform
Develop account plans to grow key relationships over time
Monitor account health and proactively address risks or gaps in engagement
Collaboration & Feedback
Partner with marketing and operations teams to improve messaging and service delivery
Provide client feedback and insights to help refine offerings and processes
Qualifications
25+ years of experience in account management, relationship management, or sales
Strong communication skills, particularly in phone-based outreach
Proven ability to manage and grow client relationships
Experience with CRM platforms (e.g., HubSpot or similar)
Highly organized with the ability to manage multiple accounts simultaneously
Self-motivated with a results-driven mindset

Preferred Qualifications
Experience in healthcare, market research, or B2B services. Experience in understanding healthcare is a plus.
Background in consultative sales or customer success with revenue responsibility
Familiarity with outbound sales strategies and account-based engagement

Key Traits for Success
Relationship-first mindset with strong business acumen
Confident communicator who is comfortable initiating conversations
Strategic thinker who can identify growth opportunities within accounts
Persistent, proactive, and highly accountable

What Success Looks Like
Increased client retention and engagement
Growth in recurring revenue from existing accounts
Successful reactivation of past clients
Strong, consistent communication cadence across all accounts