Maman

Maman - Barista Job Description
maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook.
our ideal candidate is a passionate, experienced barista who takes pride in their craft and thrives in a fast-paced, team-driven and collaborative environment. you are positive, adaptable, efficient, and hospitality-focused, with a strong understanding of coffee fundamentals and a positive, no-ego attitude.
Position Summary
The Barista is responsible for crafting and serving high-quality, maman standard beverages while delivering exceptional service. This role requires technical coffee skills, efficiency, and a guest-first mindset. The Barista consistently upholds maman beverage standards, maintains a clean and DOH compliant workstation, and builds strong relationships with guests through warm, personalized hospitality.
Essential Responsibilities
Beverage Quality & Production

• Prepare and serve the full beverage menu in accordance with maman's established recipes and beverage standards.
• Ensure beverage consistency, quality, and presentation across all drinks.
• Maintain service time standards, with drinks served within 8 minutes on weekdays and 10 minutes on weekends.
• Demonstrate proficiency in espresso preparation, milk texturing, and basic latte art.
• Accurately read and execute POS tickets, including sizes, modifiers, and dine-in versus to-go orders.

Guest Experience & Hospitality

• Deliver warm, genuine, and personalized service to every guest, consistently following all steps of service (Smile, Engage, Name, Thank You) in every guest interaction.
• Build rapport with returning guests and foster relationships with regulars through thoughtful, personalized service and providing updates on seasonal specials and menu changes.
• Communicate menu offerings clearly, including ingredients and allergy-related information, to support informed guest choices.
• Anticipate guest needs and provide proactive, attentive service.
• Address guest concerns professionally and courteously, escalating issues to the leader on shift when necessary.

Service & Operations

• Maintain an organized, efficient bar workflow to support speed and accuracy during service.
• Operate in close coordination with front-of-house team members to ensure seamless service, supporting other positions during slower periods, embracing cross-training and a team-first approach.
• Follow established steps of service and operational procedures to ensure consistency and quality.
• Flexibility to work with various FOH positions including counter service, runner and/or server based on business needs.

Cleanliness & Maintenance

• Maintain the barista station to DOH standards at all times, including proper care of rags, steam wands, pitchers, grinders, pitcher rinsers, counters, and milk storage.
• Complete opening and closing tasks as assigned, including FIFO practices, DOH checks, and end of day email correspondence with collaboration with the rest of the FOH team.
• Support daily, weekly, and monthly deep-cleaning tasks as assigned.
• Promptly report safety hazards, equipment issues, or maintenance needs to the leader on shift.

Team Support

• Work collaboratively with FOH and BOH teams to maintain smooth service and high standards.
• Demonstrate flexibility by assisting in multiple roles as business needs require.
• Maintain a positive, professional demeanor at all times, even in fast-paced or high-pressure situations.
• Perform additional tasks and ad hoc projects as assigned to support daily operations.

Qualifications
Required:

• Minimum of 2 years of barista experience.
• Ability to pass a barista skills evaluation.
• Working knowledge of espresso preparation, micro-foam milk texturing, and basic latte art.
• Strong understanding of POS tickets, modifiers, and beverage offerings.
• Ability to work a flexible schedule, including weekends, holidays, and special events, unless pre-approved to work a specific schedule at hiring as per business needs.
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to stand for extended periods and perform light physical tasks related to the role, including being able to lift up to 25 lbs.

Preferred:

• Experience in a high-volume or specialty coffee environment.
• A positive attitude, strong sense of humor, and ability to contribute to a fun, team-oriented culture.
• Passion for hospitality and a sweet tooth for cookies is a plus.
• Attention to detail and a strong sense of ownership over the guest experience.
• Strong product knowledge, including allergy awareness.
• Demonstrated ability to learn quickly and adapt to a unique workplace culture.

What We Offer
At maman, we're proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered:

• A collaborative culture that values teamwork, initiative, and continuous improvement.
• Competitive pay and growth opportunities within a fast-growing brand.
• Comprehensive healthcare options and commuter benefits.
• Ongoing professional development, training, and opportunities for internal mobility.
• Sweet perks cookies, coffee, and in-store discounts.
• A company culture where we roll up our sleeves, support one another, and celebrate shared success.