Mahr

Service Coordinator

Mahr Inc., headquartered in Providence RI, is a member of the Mahr Group. As a leading metrology specialist, with over 160 years of experience in producing an extensive range of dimensional metrology equipment, our expertise gives our customers confidence in their productivity and enhances product quality. From handheld gauges to technically advanced measurement systems for form, contour, surface finish and length, Mahr is at the forefront of the industry. Since technical innovation and quality-oriented thinking are the core competencies of successful businesses like Mahr, we're looking for exceptional talent interested in supporting our mission of reliability, accuracy and efficiency, honesty and trust, meeting and exceeding our customers' expectations. Our employees are an investment in our future, so we provide extensive training and support, competitive compensation, and comprehensive benefits.

We have an exciting opportunity for a Service Coordinator at our PROVIDENCE, RI headquarters.

Duties & Responsibilities:

• Coordinate and maintain field service and applications engineering schedules to optimize technician utilization, travel efficiency, and customer responsiveness.
• Serve as a primary point of contact for customers regarding service requests, scheduling, status updates, and service-related inquiries.
• Coordinate service activities including preventive maintenance, calibration, repair visits, installations, and training events.
• Prepare quotations for service visits, preventive maintenance agreements, calibration services, repairs, and replacement parts.
• Review service documentation and ensure completed service activities are accurately processed for invoicing.
• Support customer warranty claims and service-related administrative processes.
• Maintain service records, customer information, service contracts, and departmental documentation.
• Support service metrics reporting, workload tracking, and operational planning activities.
• Collaborate closely with Sales, Technical Support, Applications Engineering, Finance, and Operations teams to ensure a seamless customer experience.
• Assist with customer issue resolution and escalation management through proactive communication and follow-up.
• Support continuous improvement initiatives related to service operations, scheduling processes, and customer satisfaction.
• Perform other operational and administrative duties as required to support the Technical Services organization.

Education / Qualifications / Experience:

• Associate degree or equivalent combination of education and experience preferred.
• Minimum 3 years of experience in customer service, service coordination, scheduling, operations support, or related field.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and business software systems.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Experience supporting field service, manufacturing, technical, or industrial organizations preferred.

We want you to succeed. If you feel at home in a high-tech environment and are ready for a new challenge, then consider joining our team. Mahr Inc. is an Equal Opportunity Employer/Veterans/Disabled.