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Magnificent Differences Consulting

5 jobs near Columbus, OH

Client Care Representative (Temp)

Magnificent Differences Consulting

Remote

$17 - $20/hr

Full-time, Contractor, Temporary

Re-posted 19 days ago

Job description

Overview:
We're in search of a dynamic Customer Care Representative Temp for a 5-month contract. If you have a knack for delivering exceptional customer support, thrive in a fast-paced environment, and have at least one year of experience in a similar role this may be the position for you. You'll engage directly with clients, addressing their inquiries and concerns with the utmost professionalism and care. This is a fantastic opportunity to grow your skills and make a significant impact in a supportive, energetic workplace.
Duties:
  • Resolve customer issues and concerns via phone, web, or e-mail correspondence.
  • Process applications, application audits, and other related work in a timely and accurately.
  • Provide guidance regarding certification pathways and eligibility requirements.
  • Maintain accurate customer database.
  • Work with department(s) to develop and facilitate customer communications.
  • Maintain knowledge on company policies and program updates.
  • Enhance and document processes and procedures as required.
  • Maintain high levels of professionalism and phone etiquette at all times.

Requirements
Requirements:
  • Good interpersonal skills with ability to interact effectively, efficiently, and professionally with individuals at all levels of the organization as well as external contacts.
  • Demonstrated skill in writing concise, logical and grammatically correct letters and reports.
  • Strong communication, organizational and collaborative skills.
  • Ability to apply attention to detail.
  • Strong customer service skills.
  • Consistent attention to detail.
  • Ability to work in a team environment.
  • Ability to maintain positive attitude under stressful conditions.
  • Work independently and be able to solve basic problems.

Salary Description
$17.00 - $20.00 per hour

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