Madlock

Superior Saw & Supply

Job Overview:

We are seeking a friendly and organized Sales Associate to be the first point of contact for our customers. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. This role is essential in ensuring smooth operations by assisting with both front-end customer interactions and supporting back-office and shop floor activities, including shipping and receiving.

Responsibilities:

Customer Service:

• Greet and assist customers professionally.

• Handle incoming and outgoing calls, address inquiries, and direct calls as needed.

• Manage over-the-counter requests for services and sales transactions.

Administrative Support:

• Maintain a clean and organized front desk area.

• Process sales transactions, issue receipts, and manage cash register operations.

• Assist with inventory management and restocking.

• Support back-office tasks such as filing, data entry, and record-keeping.

Shop Floor Assistance:

• Coordinate with shop floor staff to ensure prompt processing of orders and services.

• Monitor workflow and communicate any issues to management.

• Assist with light administrative tasks on the shop floor.

Shipping and Receiving:

• Handle shipping and receiving of goods and materials.

• Inspect and verify incoming shipments against purchase orders.

• Ensure accurate and timely shipping of customer orders.

Requirements:

• High school diploma or equivalent required.

• Previous experience in a customer service or front desk role preferred.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Ability to multitask and manage time effectively.

• Basic computer skills, including familiarity with Microsoft Office Suite.

• Positive attitude and a willingness to learn and adapt.

Preferred Qualifications:

• Knowledge and experience with saw blades, bandsaws, woodworking, and metalworking.

• Experience with shipping and receiving tasks preferred.

• Prior experience in inventory management and restocking of retail items.

• Familiarity with inventory management software and tools.

Benefits:

• Competitive salary based on experience.

• Paid time off and holidays.

• Opportunities for professional growth and development.

• Employee discounts on products and services.