Mad Dogs & Englishmen

Oxford Commons is a hospitality company built by a team of dreamers and doers, dedicated to creating inspired spaces that foster fellowship, exploration, and meaningful connection. Its family of brands includes distinctive dining, social, and lifestyle concepts such as Oxford Exchange, The Library, The Stovall House, Predalina, Mad Dogs & Englishmen, Casa Cami, Julian's, The Current Hotel, Oxford Design Studio, each designed to spark community, curiosity, and memorable experiences.

Front of House Manager

We are seeking a dedicated and experienced Front of House Manager to join our team. The ideal candidate will possess exceptional leadership skills, a passion for customer service, and the ability to create a welcoming and efficient dining environment. As the Front of House Manager, you will oversee the daily operations of the front of house staff, ensuring that guests receive an outstanding dining experience.

Essential Functions and Responsibilities:

• Supervise and coordinate all front of house activities, including hosting, serving, and bartending staff
• Train, mentor, and motivate front of house employees to maintain high service standards
• Ensure that all guests receive prompt, courteous, and attentive service
• Handle guest inquiries, complaints, and special requests with professionalism
• Monitor and maintain the cleanliness and organization of the dining area, bar, and restrooms
• Oversee the scheduling and labor for front of house staff
• Conduct regular staff meetings and training sessions to ensure consistency in service
• Collaborate with the kitchen staff to ensure smooth communication and coordination
• Monitor inventory levels of front of house supplies and place orders as needed
• Handle cash and card transactions accurately and manage financial records
• Implement and enforce health and safety regulations to ensure a safe environment for guests and staff
• Assist with the development and implementation of marketing and promotional strategies

Qualifications:

• Proven experience as a front of house manager or in a similar leadership role within the hospitality industry
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team in a fast-paced environment
• Knowledge of food and beverage service standards
• Attention to detail and a commitment to providing exceptional service
• Ability to handle stressful situations and resolve conflicts effectively
• Flexibility to work evenings, weekends, and holidays as required
• Additional education in hospitality management is a plus
• Strong computer skills, including Microsoft Office, events/catering software, timekeeping and scheduling software and POS systems.

General Physical Demands for the Position:

• FOH Managers will regularly stand for long periods of time, bend, stoop, turn, lift, walk, and carry and lift up to fifty (50) pounds.
• Managers will also view a computer monitor and type/write on a regular basis.

Benefits:

• Health, Dental, Vision, Life, Disability and Supplemental Insurance (subject to applicable waiting periods)
• Generous PTO benefit (Salaried begin accruing at 20 days off, Hourly Managers at 15 days off)
• Sick Days & Paid Leave benefit
• Tuition Reimbursement
• 401(k) with matching
• Attire Allowance
• Discounts
• Opportunity for Growth and Advancement

Oxford Commons is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.