... Mr. Hospitality Group is a global luxury hospitality group recognized for creating refined, design ... The VIP Service amp;amp; Sale Supervisor partners closely with the Floor Manager, VIP Manager ...
Mr Design &Amp
9 jobs near Columbus, OH
... Mr. Hospitality Group is a global luxury hospitality group recognized for creating refined, design ... The VIP Service amp;amp; Sale Supervisor partners closely with the Floor Manager, VIP Manager ...
Primary Duties amp; Responsibilities: * Provide technical support to MR amp;D team and Product ... Basic computer skills (Microsoft Office), with CAD experience preferred (SolidWorks, AutoCAD ...
Primary Duties amp; Responsibilities: * Provide technical support to MR amp;D team and Product ... Basic computer skills (Microsoft Office), with CAD experience preferred (SolidWorks, AutoCAD ...
Applications Engineer
The Woodlands, TX · On-site
... systems design, flow diagrams, P amp;ID's, and equipment selection. The engineer determines ... 5, B16.11, NACE MR-0175 ISO 15156, API Guidelines 14C, 14E, 12J, 12 GDU, 12K, 520, 521 etc ...
Applications Engineer
The Woodlands, TX · On-site
... systems design, flow diagrams, P amp;ID's, and equipment selection. The engineer determines ... 5, B16.11, NACE MR-0175 ISO 15156, API Guidelines 14C, 14E, 12J, 12 GDU, 12K, 520, 521 etc ...
Vehicle Development amp; Tuning * Lead vehicle-level development of passive and MR (MagneRide ... Support design reviews, DV/PV testing, and launch activities * Ensure alignment with program timing ...
Vehicle Development amp; Tuning * Lead vehicle-level development of passive and MR (MagneRide ... Support design reviews, DV/PV testing, and launch activities * Ensure alignment with program timing ...
COMPANY BACKGROUND Mr. Hospitality is a fully integrated hospitality management group that ... Position Summary Hands-on pastry production amp; service - 35% Execute mise en place for tasting ...
COMPANY BACKGROUND Mr. Hospitality is a fully integrated hospitality management group that ... Position Summary Hands-on pastry production amp; service - 35% Execute mise en place for tasting ...
Network Engineer
Mckinney, TX · Hybrid
$75K - $85K/yr
Design, configure, and implement secure, scalable, and resilient network solutions leveraging ... Qualifications amp; Requirements * Minimum 5 years of experience in network engineering, ideally ...
Network Engineer
Mckinney, TX · Hybrid
$75K - $85K/yr
Design, configure, and implement secure, scalable, and resilient network solutions leveraging ... Qualifications amp; Requirements * Minimum 5 years of experience in network engineering, ideally ...
Senior DevOps Engineer (Remote)
$133K - $170K/yr
... datacenter management amp; expansion, failover and disaster recovery, big data management ... Plan and design system architectures that support NTENT's growing production infrastructure in ...
Senior DevOps Engineer (Remote)
$133K - $170K/yr
... datacenter management amp; expansion, failover and disaster recovery, big data management ... Plan and design system architectures that support NTENT's growing production infrastructure in ...
Coordinate municipality permitting and inspections * Assist with design tasks, including schematic ... Track the due diligence process, scheduling, amp; change orders * Promote and maintain a safe work ...
Coordinate municipality permitting and inspections * Assist with design tasks, including schematic ... Track the due diligence process, scheduling, amp; change orders * Promote and maintain a safe work ...
Lead regional updates on sales activities and have an understanding of the P amp;L. * Ability to ... Mr. Dalton brings over 30 years of industry expertise, and he has completed over $500 million of ...
Lead regional updates on sales activities and have an understanding of the P amp;L. * Ability to ... Mr. Dalton brings over 30 years of industry expertise, and he has completed over $500 million of ...
Full-time
Posted 24 days ago
Job description
Company: Mr. Hospitality Group
Department: Front of House / Guest Relations
Reports To: VIP Manager, General Manager
Classification: Exempt
Department: Front of House / Guest Relations
Reports To: VIP Manager, General Manager
Classification: Exempt
Company Overview
Mr. Hospitality Group is a global luxury hospitality group recognized for creating refined,
design-forward, and experience-led dining destinations. With a portfolio that spans ultra-
luxury restaurants, hospitality concepts, and cultural destinations, the group is known for
its commitment to excellence, discretion, and elevated guest experiences.
Mr. Hospitality Group is a global luxury hospitality group recognized for creating refined,
design-forward, and experience-led dining destinations. With a portfolio that spans ultra-
luxury restaurants, hospitality concepts, and cultural destinations, the group is known for
its commitment to excellence, discretion, and elevated guest experiences.
Position Overview
This position is based on‑site at Mr. Hospitality Group’s flagship ultra‑luxury fine dining
restaurant and functions as a senior front‑of‑house leader, providing on‑the‑floor
guidance and coaching to servers, support staff, and hosts. The VIP Service amp;amp; Sale
Supervisor partners closely with the Floor Manager, VIP Manager, Sommelier, Executive
Chef, Event and the centralized Reservations team to ensure cohesive execution of all VIP
experiences
This position is based on‑site at Mr. Hospitality Group’s flagship ultra‑luxury fine dining
restaurant and functions as a senior front‑of‑house leader, providing on‑the‑floor
guidance and coaching to servers, support staff, and hosts. The VIP Service amp;amp; Sale
Supervisor partners closely with the Floor Manager, VIP Manager, Sommelier, Executive
Chef, Event and the centralized Reservations team to ensure cohesive execution of all VIP
experiences
The VIP Service amp;amp; Sale Supervisor is entrusted with the stewardship of the restaurant’s
most valued guest relationships and experiences. This role ensures that service delivery
consistently reflects the precision, restraint, and excellence associated with Michelin-
starred French dining and European luxury service.
Operating with discretion, authority, and refined judgment, the VIP Service amp;amp; Sale
Supervisor curates seamless, highly personalized experiences for VIP and high-profile
guests, while safeguarding brand integrity and service consistency in alignment with Mr.
Hospitality Group standards.
Core Responsibilities
Michelin-Standard Guest Experience
Deliver and uphold service standards consistent with Michelin-level fine dining and
European luxury hospitality, including technical perfection in table-side
preparations, in-front-of-guest plating, and beverage service.
Michelin-Standard Guest Experience
Deliver and uphold service standards consistent with Michelin-level fine dining and
European luxury hospitality, including technical perfection in table-side
preparations, in-front-of-guest plating, and beverage service.
Lead and coordinate the service and support team during VIP seating, ensuring
flawless tableside execution, synchronized pacing, and consistent adherence to
Michelin level standards
Personally oversee the experience of VIP and high-profile guests from arrival to
departure, building a personalized welcome by remembering guest names,
preferences, and prior visits.
Anticipate guest preferences through meticulous attention to detail, guest history,
and cultural awareness.
Resolve service deviations immediately and discreetly, preserving the integrity of
the dining experience.
flawless tableside execution, synchronized pacing, and consistent adherence to
Michelin level standards
Personally oversee the experience of VIP and high-profile guests from arrival to
departure, building a personalized welcome by remembering guest names,
preferences, and prior visits.
Anticipate guest preferences through meticulous attention to detail, guest history,
and cultural awareness.
Resolve service deviations immediately and discreetly, preserving the integrity of
the dining experience.
High-Profile Guest Stewardship
Act as the primary liaison for repeat VIP guests, celebrities, dignitaries, executives,
and brand partners, managing all high touch communication and on property hosting
to reinforce loyalty and trust.
Proactively generate VIP business by nurturing relationships with past guests,
corporate clients, hotel concierges, and brand partners to secure private dining,
buyouts, and high value reservations.
Cultivate long-term guest loyalty through consistency, discretion, and proactive
relationship management, including personalized invitations, tailored experiences,
and follow-up after key visits.
Maintain strict confidentiality regarding guest identities, preferences, and visits,
while accurately capturing profiles and preferences in guest history and CRM
systems for future personalization.
Coordinate and sell bespoke experiences including private dining, tasting menus,
curated celebrations, and exclusive moments, actively driving revenue through
upselling, package design, and partnership opportunities.
Collaborate with marketing, PR, and sales teams to design and activate targeted
campaigns, hosted events, and limited-edition experiences that drive VIP visitation
and spend.
Track VIP visit frequency, average spend, and event conversion, preparing regular
reports and collaborating with reservations, events, and marketing teams to achieve
defined sales and retention targets
Act as the primary liaison for repeat VIP guests, celebrities, dignitaries, executives,
and brand partners, managing all high touch communication and on property hosting
to reinforce loyalty and trust.
Proactively generate VIP business by nurturing relationships with past guests,
corporate clients, hotel concierges, and brand partners to secure private dining,
buyouts, and high value reservations.
Cultivate long-term guest loyalty through consistency, discretion, and proactive
relationship management, including personalized invitations, tailored experiences,
and follow-up after key visits.
Maintain strict confidentiality regarding guest identities, preferences, and visits,
while accurately capturing profiles and preferences in guest history and CRM
systems for future personalization.
Coordinate and sell bespoke experiences including private dining, tasting menus,
curated celebrations, and exclusive moments, actively driving revenue through
upselling, package design, and partnership opportunities.
Collaborate with marketing, PR, and sales teams to design and activate targeted
campaigns, hosted events, and limited-edition experiences that drive VIP visitation
and spend.
Track VIP visit frequency, average spend, and event conversion, preparing regular
reports and collaborating with reservations, events, and marketing teams to achieve
defined sales and retention targets
Beverage Knowledge amp;amp; Pairing Excellence
Demonstrate advanced knowledge of wine, champagne, and premium spirits,
with emphasis on French and European regions
Collaborate closely with the Sommelier and Executive Chef on precise and
thoughtful food and beverage pairings
Confidently engage with knowledgeable and discerning guests regarding terroir,
vintages, producers, and pairing philosophy
Support cellar-driven initiatives, tastings, and exclusive beverage experiences
Service Leadership amp;amp; Execution
Partner with the General Manager, Executive Chef, Sommelier, and senior front-of-
house leadership to ensure cohesive execution and Michelin-level service standards
across all touchpoints.
Lead VIP-focused pre-service briefings to align the team on expectations, menu
changes, guest history, and service nuances, and provide clear direction on roles and
table assignments.
Demonstrate advanced knowledge of wine, champagne, and premium spirits,
with emphasis on French and European regions
Collaborate closely with the Sommelier and Executive Chef on precise and
thoughtful food and beverage pairings
Confidently engage with knowledgeable and discerning guests regarding terroir,
vintages, producers, and pairing philosophy
Support cellar-driven initiatives, tastings, and exclusive beverage experiences
Service Leadership amp;amp; Execution
Partner with the General Manager, Executive Chef, Sommelier, and senior front-of-
house leadership to ensure cohesive execution and Michelin-level service standards
across all touchpoints.
Lead VIP-focused pre-service briefings to align the team on expectations, menu
changes, guest history, and service nuances, and provide clear direction on roles and
table assignments.
Monitor dining room cadence, timing, and service choreography to maintain
harmony and flow, intervening to adjust pacing, table allocation, and support where
needed.
Provide on-the-floor coaching and real-time feedback to captains, servers, and
support staff on table-side technique, professional demeanor, and guest
communication.
Own real-time problem solving and guest recovery for VIP and complex situations,
while setting the standard for calm leadership, polished communication, and
professional presence.
harmony and flow, intervening to adjust pacing, table allocation, and support where
needed.
Provide on-the-floor coaching and real-time feedback to captains, servers, and
support staff on table-side technique, professional demeanor, and guest
communication.
Own real-time problem solving and guest recovery for VIP and complex situations,
while setting the standard for calm leadership, polished communication, and
professional presence.
Reservations, Seating amp;amp; Spatial Strategy
Oversee VIP reservations, seating strategy, and table allocation with attention to
privacy, pacing, revenue optimization, and overall dining room balance, serving as
the final decision-maker on seating priorities.
Ensure spatial decisions align with guest comfort and service excellence by
leveraging reservation and guest-history systems to flag VIPs, honor preferred
tables, and plan sections proactively.
Oversee VIP reservations, seating strategy, and table allocation with attention to
privacy, pacing, revenue optimization, and overall dining room balance, serving as
the final decision-maker on seating priorities.
Ensure spatial decisions align with guest comfort and service excellence by
leveraging reservation and guest-history systems to flag VIPs, honor preferred
tables, and plan sections proactively.
Partner closely with the VIP manager, reservations, events, and security teams to
anticipate and manage special requests, re-seating needs, and lastminute changes
with precision, composure, and discretion.
anticipate and manage special requests, re-seating needs, and lastminute changes
with precision, composure, and discretion.
Brand Integrity amp;amp; Continuous Refinement
Serve as a visible yet discreet ambassador of Mr. Hospitality Group’s brand values,
Michelin-level service standards, and guest-centric philosophy across all
interactions.
Maintain impeccable grooming, posture, and professional demeanor at all times,
role modeling expected standards and reinforcing them consistently with the
front of house team.
Translate guest feedback, service KPIs, and post service debriefs into clear insights
and recommendations to leadership, helping to continuously refine and elevate the
VIP guest experience.
Serve as a visible yet discreet ambassador of Mr. Hospitality Group’s brand values,
Michelin-level service standards, and guest-centric philosophy across all
interactions.
Maintain impeccable grooming, posture, and professional demeanor at all times,
role modeling expected standards and reinforcing them consistently with the
front of house team.
Translate guest feedback, service KPIs, and post service debriefs into clear insights
and recommendations to leadership, helping to continuously refine and elevate the
VIP guest experience.
Required Qualifications
5+ years of experience in Michelin-starred or Michelin-aspiring fine dining,
luxury hotels, or European luxury hospitality environments
Proven experience managing high-profile, celebrity and/or ultra-high-net-
worth clientele
Mastery of French fine dining service standards and European luxury
hospitality protocols
Advanced beverage knowledge, including wine, Champagne, and pairing
principles (formal certification strongly preferred)
Exceptional emotional intelligence, cultural fluency, and discretion
Demonstrated ability to perform with consistency and composure in high-pressure,
high-visibility environments
5+ years of experience in Michelin-starred or Michelin-aspiring fine dining,
luxury hotels, or European luxury hospitality environments
Proven experience managing high-profile, celebrity and/or ultra-high-net-
worth clientele
Mastery of French fine dining service standards and European luxury
hospitality protocols
Advanced beverage knowledge, including wine, Champagne, and pairing
principles (formal certification strongly preferred)
Exceptional emotional intelligence, cultural fluency, and discretion
Demonstrated ability to perform with consistency and composure in high-pressure,
high-visibility environments
Preferred Qualifications
Sommelier certification (CMS, WSET, or equivalent)
Fluency in French or additional European languages
Sommelier certification (CMS, WSET, or equivalent)
Fluency in French or additional European languages
Experience supporting Michelin inspections or operating within Michelin-
recognized establishments
recognized establishments
Core Competencies
Precision, consistency, and attention to detail
Anticipatory service mindset
Quiet leadership and authority
Cultural sensitivity and discretion
Commitment to excellence and continuous refinement
Precision, consistency, and attention to detail
Anticipatory service mindset
Quiet leadership and authority
Cultural sensitivity and discretion
Commitment to excellence and continuous refinement
Scheduling amp;amp; Physical Requirements
Flexible availability aligned with peak service periods, VIP visits, and special events
Ability to stand and move throughout the dining room for extended periods
Flexible availability aligned with peak service periods, VIP visits, and special events
Ability to stand and move throughout the dining room for extended periods
Success Profile
At Mr. Hospitality Group, the VIP Service amp;amp; Sale Supervisor is measured not by visibility,
but by judgment, consistency, and flawless execution. This role requires mastery of
service fundamentals, refined interpersonal intelligence, and an unwavering commitment to
excellence at the highest level of hospitality.
At Mr. Hospitality Group, the VIP Service amp;amp; Sale Supervisor is measured not by visibility,
but by judgment, consistency, and flawless execution. This role requires mastery of
service fundamentals, refined interpersonal intelligence, and an unwavering commitment to
excellence at the highest level of hospitality.
Mr. Hospitality Group LLC, 1111 SW 1 Ave LLC d/b/a Marion/ Lafayette and 550 Washington LLC provide equal employment opportunities to qualified individuals with disabilities, which includes providing reasonable accommodation as required by law. If you need reasonable accommodation, please notify management.