ZipRecruiter

Log In

Matt 3

8 jobs near Columbus, OH

MATT 3 LLC

Front Desk Agent

Matteson, IL · On-site

$15.50 - $19/hr

Benefits: * Employee discounts * Paid time off * 401(k) * Competitive salary * Free uniforms Job Summary: Spark by Hilton in Matteson, Illinois, is seeking a friendly, dependable and guest-focused ...

MATT 3 LLC

Front Desk Agent

Matteson, IL · On-site

$15.50 - $19/hr

Job Summary: Spark by Hilton in Matteson, Illinois, is seeking a friendly, dependable and guest-focused Front Desk Agent to join our team. The Front Desk Agent is responsible for creating a welcoming ...

MATT 3 LLC

Front Desk Agent

Matteson, IL · On-site

$15.50 - $19/hr

Job Summary: Spark by Hilton in Matteson, Illinois, is seeking a friendly, dependable and guest-focused Front Desk Agent to join our team. The Front Desk Agent is responsible for creating a welcoming ...

MATT 3 LLC

Front Desk Agent

Matteson, IL · On-site

$14 - $17.75/hr

Benefits: Employee discounts Paid time off 401(k) Competitive salary Free uniforms Job Summary: Spark by Hilton in Matteson, Illinois, is seeking a friendly, dependable and guest-focused Front Desk ...

Front Desk Agent

MATT 3 LLC

Matteson, IL • On-site

$15.50 - $19/hr

Full-time

Retirement, PTO

Posted 6 days ago

Job description

Benefits:
  • Employee discounts
  • Paid time off
  • 401(k)
  • Competitive salary
  • Free uniforms

Job Summary:
Spark by Hilton in Matteson, Illinois, is seeking a friendly, dependable and guest-focused Front Desk Agent to join our team.
The Front Desk Agent is responsible for creating a welcoming experience for every guest—from arrival through departure. This position handles reservations, check-ins, checkouts, guest requests, payments and daily front-office responsibilities while following Hilton brand standards.
Previous Hilton hotel experience and familiarity with Hilton front-office systems are preferred. However, we will consider candidates with strong customer-service experience, a positive attitude and the willingness to learn.
Essential Duties and Responsibilities:

  • Welcome guests in a professional and friendly manner.
  • Complete guest check-ins and checkouts accurately and efficiently.
  • Manage reservations, room assignments, cancellations and modifications.
  • Verify identification, payment information and reservation details.
  • Process cash and credit-card transactions accurately.
  • Answer incoming telephone calls and respond to guest questions.
  • Provide information about hotel services, amenities and the surrounding area.
  • Respond promptly to guest requests, concerns and service-recovery situations.
  • Communicate room status and guest needs to Housekeeping and Maintenance.
  • Maintain accurate records, shift reports and front-desk documentation.
  • Monitor hotel entrances and promptly report safety or security concerns.
  • Support Hilton Honors members and follow applicable brand procedures.
  • Maintain a clean, organized and professional front-desk area.
  • Complete required Hilton and company training.
  • Follow hotel policies, operating procedures and brand standards.
  • Perform other duties assigned by management.
Preferred Qualifications:

  • Previous front-desk experience at a Hilton-branded hotel.
  • Experience using Hilton front-office, reservation or property-management systems.
  • Previous hotel, hospitality or customer-service experience.
  • Familiarity with reservations, guest billing and payment processing.
  • Experience handling guest concerns professionally.
Minimum Qualifications:
  • High school diploma or equivalent preferred.
  • Strong customer-service and communication skills.
  • Basic computer, email and data-entry skills.
  • Ability to learn hotel systems and procedures.
  • Ability to remain professional and organized in a busy environment.
  • Ability to handle confidential guest and hotel information appropriately.
  • Dependable attendance and punctuality.
  • Ability to work independently and as part of a team.
Schedule Requirements:
Candidates must be available to work a flexible schedule based on hotel needs, which may include:
  • Morning and evening shifts
  • Weekends
  • Holidays
  • Occasional overnight shifts
Physical Requirements:
  • Ability to stand for extended periods.
  • Ability to perform repetitive computer and telephone work.
  • Ability to lift, carry, push or pull up to 25 pounds when necessary.
  • Ability to perform the essential duties of the position with or without reasonable accommodation.
What We Offer:

  • Competitive pay
  • Paid training
  • Supportive team environment
  • Opportunities for professional development and advancement
  • Employee hotel discounts, subject to eligibility and company policy
If you enjoy helping people and would like to build your hospitality career with a Hilton-branded hotel, we encourage you to apply.
Spark by Hilton Matteson is an equal-opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state or local law.