M&C Hotel Interests

Principle Responsibilities & Position Purpose:
Perform protective and enforcement functions in a courteous and restrained manner in a coping with emergencies, undesired conduct, disturbances and threats to life and property. Maintain a safe and secure environment for guests, visitors, and associates.

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

Average 
Percent 
of Time

50 % foot patrol of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Evaluate situations and make logical decisions on how to proceed and direct work.
10 % Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problem, coordinated expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employee, patrons and property.
10 % Answer security telephone and safety hotline calls and respond in a timely manner based on priority. Prepare schedules and related relevant information on house count, conventions, arrivals and departures from each shift.

        10 % Memorize and monitor life safety system including accurate layout of entire building, locations of stand pipes, fire extinguishers, complete alarm reports and checks and report any pertinent information from each shift.

        10 % Observe monitors for any unusual activity in the event of suspicious behavior report directly, via radio to the supervisor or roving agent; report any alarms similarly.

        10 % Administer Cardiopulmonary Resuscitation CPR, and First Aid

      Regular attendance in conformance with the standards, which may be established by Biltmore from time to time, is essential to the successful performance of this position.

        Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
 

SUPPORTIVE FUNCTIONS

        In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirement of the company.

•    Serve as shift lead agent based on levels of seniority.
•    Provide accurate information to inquirers for direction and hours of operations etc.
•    Receive, record and secure found property. Research and respond to guests inquiries for lost property.
•    Assist guests with door locks, and in room safe problems using moderately complex hand held electronic apparatus.
•    Escort guests and employees as requested.
•    Other duties as assigned by Supervisors.

PHYSICAL REQUIREMENTS

Frequency Key:
Never – 0 hours; Rare – up to1 hour; Occasional – 1-3 hours; Frequent – 3-6 hours; Constant – 6-8 hours

Physical Activity                                                                               Frequency
Sitting                                                                                                    Rare
Walking                                                                                                 Constant
Climbing stairs                                                                                       Frequent
Standing                                                                                                 Constant
Crouching/Bending/Stopping                                                                Frequent
Reaching                                                                                                Frequent
Grasping                                                                                                Constant
Pushing/Pulling                                                                                     Constant
Near Vision                                                                                           Constant
Far Vision                                                                                              Constant
Hearing                                                                                                  Constant
Talking                                                                                                  Constant
Smell                                                                                                      Rare
Taste                                                                                                      Never
Lifting/carrying (50lbs)                                                                         Frequent
Travel                                                                                                     Rare

OTHER DUTIES

Assimilate into the 

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have he potential of risk to your health or safety:

•    None

ORGANIZATIONAL RELATIONSHIPS 

Position directly reporting to this position (titles):

•    None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

•    Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area.
•    Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
•    Ability to listen effectively, speak read and write English clearly to ascertain and document important information.
•    Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
•    Hearing and visual ability to observe and detect signs of emergency situations
•    Ability to follow written and or verbal instructions.
•    Ability to grasp, lift and /or carry or otherwise move goods weighing up to 50lbs. sufficient manual dexterity in hands.
(continued)
•    Ability to climb stairs and ladders at a rapid pace.
•    Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on property.
•    Ability to perform duties within extreme temperature ranges.

QUALIFICATION STANDARDS

EDUCATION

High School Diploma

EXPERIENCE

Prior law enforcement, security or military experience.

LICENSES OR CERTIFICATION

•  C.E.R.T. CPR/AED & First Aid

As required by the State of TN - Dallas Law Training

GROOMING

All agents must maintain a neat, clean, and well-groomed appearance (specific standards available).

OTHER

Additional language ability preferred.