Founded in 2006, Lycamobile is a solution for those who want to connect back home. Providing low-cost, high-quality international calling solutions to over 30 million customers across 31 countries, Lycamobileโs sheer span, focus on customer service and innovative business strategy has seen it outgrow its competitor set; achieving greater coverage of the European population than any other network operator.
Thanks to our dedicated team, we are continuously driving costs down without compromising on quality for our customers. With that ethos imbedded into our vision, Lycamobile is currently seeking a DSM/ Repsly Coordinator in our Plantation, FL office location
Essential Duties and Responsibilities:
ยท DSM- Updating retailer information, Retailer Query Tracking
ยท Maintain accurate recordkeeping system
ยท Monitor local Repsly field staff activity and duties
ยท Ensure processes, schedules and daily routes are followed
ยท POS- Reset Password, Guiding retailers how to navigate the POS
ยท Retailer Commissions issue
ยท Portal Fund Transfer
ยท Retailer Chargeback
ยท Retailer monthly commission payments
ยท Sending Lyca offices retailer SIM requests daily
ยท Check EIN number and approve Retailer Account
ยท Tele-Sales coming from Customer Service
ยท Answer Retailer Questions
ยท Support Wholesalers with any issues coming via Retailers
ยท Provide administrative support as needed
Education and/or Work Experience Requirements:
ยท High school diploma/GED required, some college preferred
ยท 2-5 yearsโ experience in a similar role
ยท Experience with MS Office required
ยท Product management experience
ยท Familiar with industry distribution
ยท Ability to provide technical sales and support for distributors
Lycatel LLC is an equal opportunity employer. We will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteranโs status, sexual orientation, gender identity or gender expression.
Any request for a reasonable accommodation needed during the interview process should be communicated by the candidate to staff prior to the interview.