Fresno, CA · Remote
$17.50 - $22/hr
Receives calls from pharmacies, clients, and patients and provides the requested information or support while following LucyRx's policies and procedures for the release of information * Troubleshoots ...
Fresno, CA · Remote
$17.50 - $22/hr
Receives calls from pharmacies, clients, and patients and provides the requested information or support while following LucyRx's policies and procedures for the release of information * Troubleshoots ...
Bethesda, MD · On-site +1
We are seeking an Enterprise Data Architect to own the architecture, reliability, and modernization of LucyRx's operational (OLTP) data systems, as we mature our data platform alongside our growing ...
Bethesda, MD · On-site +1
We are seeking an Enterprise Data Architect to own the architecture, reliability, and modernization of LucyRx's operational (OLTP) data systems, as we mature our data platform alongside our growing ...
$58 - $63/hr
What We Do LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We're fixing what's broken in the PBM industry by putting people first and ...
$58 - $63/hr
What We Do LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We're fixing what's broken in the PBM industry by putting people first and ...
Bethesda, MD · On-site +1
What We Do LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We're fixing what's broken in the PBM industry by putting people first and ...
Bethesda, MD · On-site +1
What We Do LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We're fixing what's broken in the PBM industry by putting people first and ...
Las Vegas, NV · On-site +1
What We Do LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We're fixing what's broken in the PBM industry by putting people first and ...
Las Vegas, NV · On-site +1
What We Do LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We're fixing what's broken in the PBM industry by putting people first and ...
Las Vegas, NV · Remote
What We Do LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We're fixing what's broken in the PBM industry by putting people first and ...
Las Vegas, NV · Remote
What We Do LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We're fixing what's broken in the PBM industry by putting people first and ...
The Colony, TX · On-site
Acting as the primary liaison between LucyRx and assigned clients, this role ensures seamless communication, timely issue resolution, and a high level of client satisfaction. The Account Manager will ...
The Colony, TX · On-site
Acting as the primary liaison between LucyRx and assigned clients, this role ensures seamless communication, timely issue resolution, and a high level of client satisfaction. The Account Manager will ...
The Colony, TX · On-site
Acting as the primary liaison between LucyRx and assigned clients, this role ensures seamless communication, timely issue resolution, and a high level of client satisfaction. The Account Manager will ...
The Colony, TX · On-site
Acting as the primary liaison between LucyRx and assigned clients, this role ensures seamless communication, timely issue resolution, and a high level of client satisfaction. The Account Manager will ...
Las Vegas, NV · Remote
LucyRx offers bold, innovative solutions powered byLucyIQ, our proprietary AI platform, to deliver actionable insights that lower costs, improve care, and simplify prescription management. While we ...
Las Vegas, NV · Remote
LucyRx offers bold, innovative solutions powered byLucyIQ, our proprietary AI platform, to deliver actionable insights that lower costs, improve care, and simplify prescription management. While we ...
Bethesda, MD · Remote
$118K - $139K/yr
What We Do LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We're fixing what's broken in the PBM industry by putting people first and ...
Bethesda, MD · Remote
$118K - $139K/yr
What We Do LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We're fixing what's broken in the PBM industry by putting people first and ...
Las Vegas, NV · Remote
What We Do LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We're fixing what's broken in the PBM industry by putting people first and ...
Las Vegas, NV · Remote
What We Do LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We're fixing what's broken in the PBM industry by putting people first and ...
LucyRx is an independent pharmacy benefits manager committed to transforming healthcare. They are hiring an Engineering Manager to oversee technical quality, execution discipline, and delivery for a ...
LucyRx is an independent pharmacy benefits manager committed to transforming healthcare. They are hiring an Engineering Manager to oversee technical quality, execution discipline, and delivery for a ...
Bethesda, MD · On-site
$20/hr
We are looking for a curious, motivated Technology Intern to join the LucyRx Engineering & Technology team. This is a broad, hands-on role designed for someone who wants real exposure to how a modern ...
Bethesda, MD · On-site
$20/hr
We are looking for a curious, motivated Technology Intern to join the LucyRx Engineering & Technology team. This is a broad, hands-on role designed for someone who wants real exposure to how a modern ...
LucyRx is hiring an Engineering Manager to own technical quality, execution discipline, and day to day delivery for a growing full stack engineering team. This role is the critical layer between the ...
LucyRx is hiring an Engineering Manager to own technical quality, execution discipline, and day to day delivery for a growing full stack engineering team. This role is the critical layer between the ...
The Colony, TX · On-site
$16.25 - $19.75/hr
The Pharmacy Technician Care Guide supports LucyRx's clinical programs by managing medication-related tasks and assisting members in accessing lifestyle resources. This role focuses on seamless ...
The Colony, TX · On-site
$16.25 - $19.75/hr
The Pharmacy Technician Care Guide supports LucyRx's clinical programs by managing medication-related tasks and assisting members in accessing lifestyle resources. This role focuses on seamless ...
The Colony, TX · On-site
$16.25 - $19.75/hr
The Pharmacy Technician Care Guide supports LucyRx's clinical programs by managing medication-related tasks and assisting members in accessing lifestyle resources. This role focuses on seamless ...
The Colony, TX · On-site
$16.25 - $19.75/hr
The Pharmacy Technician Care Guide supports LucyRx's clinical programs by managing medication-related tasks and assisting members in accessing lifestyle resources. This role focuses on seamless ...
Bethesda, MD · On-site
$140.75 - $164.94/hr
LucyRx is hiring an Engineering Manager to own technical quality, execution discipline, and day to day delivery for a growing full stack engineering team. This role is the critical layer between the ...
Bethesda, MD · On-site
$140.75 - $164.94/hr
LucyRx is hiring an Engineering Manager to own technical quality, execution discipline, and day to day delivery for a growing full stack engineering team. This role is the critical layer between the ...
$17.50 - $22/hr
Full-time
Posted 4 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
A Patient Services Representative I will act as a liaison, answer questions, and resolve any emerging problems that our pharmacies/patients might face with accuracy and efficiency. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.Role and Responsibilities
Receives calls from pharmacies, clients, and patients and provides the requested information or support while following LucyRx's policies and procedures for the release of information
Troubleshoots pharmacy claims submission and documents calls in the ticketing system
Provides clinical call support for prior authorization-related calls and documents in the ticketing system
Understanding of pharmacy benefit plans and how to access the plan information, as well as how to communicate this information to patients accurately
Escalates incoming customer service calls when needed to the appropriate party for resolution
Assist with keeping the pharmacy outreach queues up to date
Demonstrate OMNI channel experience by effectively managing customer interactions across multiple communication platforms, including phone, email, chat, and other digital channels, ensuring a seamless and consistent service experience.
Cross-department support with projects as needed
Will be required to provide after-hours support on a rotational basis with other team members
Other duties as assigned
Qualifications and Education Requirements
High School Diploma or GED required
A current Pharmacy technician license or certification required, in good standing, from at least one state.
A Minimum of 2 years' experience providing excellent customer service, preferably in a call center, pharmacy or healthcare setting
Proficient in MS Office Suites - Outlook, Excel, Word, and Teams
Excellent communication skills
Excellent customer service skills to maintain LucyRx's high standard of patient service
Adaptable and work well in a fast-paced environment, multitasking while keeping focus on the customer
Flexibility to work different shifts (including evenings, weekends, or holidays)
Preferred
Bachelor's Degree in a related field
Pharmacy, PBM or Healthcare experience
High volume call center experience, servicing patients or members with healthcare needs
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required. Regularly operates a computer, mouse, keyboard, and occasionally other standard office equipment, such as a printer, copier, and phone.
What We Do
LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works.We'refixingwhat'sbroken in the PBM industry by putting people first and challenging outdated norms. For too long, traditional PBMs have prioritized profit over patients, and we believethat'sjust plainwrong. LucyRx offers bold, innovative solutions powered byLucyIQ, our proprietary AI platform, to deliver actionable insights that lower costs, improve care, and simplify prescription management. Whilewe'renew to the PBM space, LucyRx is built on decades of leadership experience and a commitment to meaningful change.We'rea nimble, remote-first team with a bold mission to redefine pharmacy benefits-andwe'rejust getting started.
WhatIt'sLike to Work at LucyRx
At LucyRx,we'rea fast-moving team dedicated to making healthcare simpler, fairer, and more effective. Joining us means being part of a dynamic, mission-driven group that works collaboratively to challenge outdated industry practices and redefinewhat'spossible in pharmacy benefits. We value accountability, innovation, and a relentless focus on making an impact. Here,you'llfind a supportive culture that encourages you to bring your whole self to work, share bold ideas, and grow alongside smart, driven colleagues who are passionate about fixing the PBM industry. Ifyou'reready to roll up your sleeves and make a real difference,we'dlove to have you on our team.