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DEPARTMENT: Support Services

REPORTS TO: Site Director

STATUS: Full-time, Non-Exempt

LOCATION: Hopkinsville, KY

LivWell Community Health Services is a non-profit organization providing comprehensive health and support services, education, and advocacy, as related to HIV/AIDS, sexually transmitted diseases, and viral hepatitis. Quality health care is provided to persons living with HIV/AIDS or sexually transmitted diseases, support services are provided to HIV clients and their families, and prevention education and testing are provided to all clients, their families, and the community at large. Within the community, we strive to prevent new infections of HIV and STIs and reduce the stigma associated with these various diseases by promoting awareness, acceptance, and equality.

The Support Services Amenities Specialist supports clients by coordinating food pantry services, transportation assistance, and related documentation. This position is responsible for maintaining accurate records, scheduling transportation, preparing and distributing food pantry orders, and ensuring clients have access to essential health and support services. The Support Services Amenities Specialist works closely with the Case Management Team, community partners, and clients to provide compassionate, reliable assistance while maintaining confidentiality and compliance with organizational policies. This role requires strong organizational skills, attention to detail, safe driving practices, and a commitment to serving diverse populations with dignity and respect.

• Maintain accurate and uptodate forms for client orders
• Collect and organize food pantry order forms with signatures received from clients
• Complete case notes, service entry, and documentation in CAREWare for food pantry services, nutritional supplements, and transportation services
• Schedule and organize transportation services for clients
• Verify that all documentation for client transportation has been completed including transportation request, request for use of vehicle, and request for gas card
• Coordinate and assist with packing of food pantry orders for distribution
• Greet and distribute food pantry orders to clients
• Work collaboratively with the Case Management Team to update the pantry and transportation list and procedures
• Transport food pantry orders locally to clients who do not have a means of transportation
• Transport clients safely to and from medical, mental health, and case management appointment(s)
• Transport clients safely to and from dental appointments at Miller Dental Clinic in Elizabethtown
• If necessary, assist clients with walking and getting in and out of the vehicle or building
• Notify LIVWELL CHS Staff of issues regarding the client’s housing, mental /physical state, inappropriate conduct while being transported, or any issue detrimental to their wellbeing
• Notify LIVWELL CHS Staff of any issues with LivWell vehicles
• Work collaboratively with external partners and funding agencies to advance the ability of LivWell CHS to address client needs
• Adhere to departmental goals, objectives, standards of performance, and all policies and procedures
• All other duties as assigned
Qualifications:
• High School Diploma
• Minimum 2 years’ experience in a grocery store, retail store, transportation, or other public servicerelated field preferred
• Valid driver’s license and safe driving record
Required Skills/ Abilities:
• Must be organized, reliable, and dependable
• Work both independently and collaboratively to meet client needs
• Communicate effectively in both written and verbal form to patients and colleagues.
• Willing to travel in Western Kentucky
• Computer literate and competent use of Microsoft Office and database systems.
• Have a valid driver’s license in the state of residence and be insurable to drive LivWell CHS’ vehicles
• Exhibit sensitivity to the needs of those who are ill and/or have a disability
• Effectively tolerate stressful situations and a fastpaced work environment
• Interact effectively and consistently with a diverse group of people of different cultures, ages, genders, sexual orientations, disabilities, races and religions
• Lift up to 25 pounds
• Must maintain confidentiality of clients
• Be flexible and patient
Physical Demands:

The physical demands described here represent those that must be met by any worker to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The worker is frequently required to stand, walk; use hands to finger, handle, or feel and reach with hands and arms. The worker is occasionally required to sit and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

LivWell Community Health Services is an equal opportunity employer. We encourage all applicants without regard to race, nationality, color, religion, sexual orientation, disability, sex, gender identity, age, or veteran status. We are committed to creating an inclusive, diverse, and equitable workplace for all.