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High-impact patient role with competitive pay and benefits serving the Chinese-speaking community!

The ideal candidate will have a patient-first attitude, be fluent in Mandarin Chinese, and bring experience in patient coordination, customer service, or sales in a healthcare setting.

Position Details:
We are seeking an experienced professional to join our Arcadia office as a Patient Coordinator. This role is the first point of contact for patients visiting our center and plays a key part in shaping their experience.

The coordinator will manage critical aspects of patient-facing operations, including reception, check-in and check-out, appointment scheduling, phone handling, payment collection, tissue shipment coordination, and general administrative support. This position is vital to clinical administration and to supporting prospective parents through their fertility journey.

Benefits:

• Health, dental, and vision insurance
• Paid time off and sick days
• 401K plan for tenured employees
• Life insurance coverage
• Company trips, events, and banquets
• Leadership and professional development opportunities

Qualifications:

• Conversational fluency in Mandarin required; reading/typing proficiency strongly preferred
• 1+ years of experience in a medical office setting (reception, front desk, medical assistant, or care coordination) preferred
• Strong customer service or sales background also considered
• Familiarity with medical terminology and ICD codes preferred, not required
• Experience with EMR software and scheduling systems a plus
• Local to the Arcadia area for interview and evaluation period

Responsibilities:

• Welcome and guide patients through their clinic visits
• Support patients in person, by phone, and email with scheduling, billing, and other non-medical needs
• Deliver courteous, professional, and compassionate service
• Resolve issues and ensure patients feel supported and well cared for
• Collaborate with teammates to improve department performance
• Partner with leadership to address patient feedback and enhance care
• Contribute ideas and initiatives to improve clinic operations and patient care
• Follow clinic policies, professional standards, and regulatory requirements

About Life IVF Center:
Life IVF Center is a nationally acclaimed fertility program that has helped thousands build the families of their dreams. Based in Southern California, we specialize in Precision IVF®, offering accessible, tailored treatments with high success rates and reduced reliance on medication. We are proud of our patient outcomes, strong team culture, and commitment to continuous improvement.

Candidate Traits:

• Passion for helping patients and supporting others in healthcare
• Warm, friendly, and professional demeanor
• Excellent verbal communication with empathy and courtesy
• Proactive mindset with strong problem-solving skills
• Quick learner who adapts well to change
• Team player comfortable working with diverse patients and colleagues