Levy Restaurants

Job Summary:
Levy Restaurants is a leading presence in the Food, Beverage, and Retail industry across various entertainment venues. As an IT Supervisor, you will oversee the maintenance and effective use of all systems and technology resources at the Sports Illustrated Stadium, ensuring optimal performance and support for IT-based applications and infrastructure.
Responsibilities:
• Assisting with the performance of all IT-based applications and systems at the location
• Conducting proactive maintenance of systems and IT infrastructure at the location
• Consistently follow IT service priorities to ensure the best support and communication to their locations, regional support teams and the Home Office
• Support global or major events (USTA, golf, Super Bowl, All-Star Game, etc.) as requested
• Provide systems support
• Manage location system issue logs
• Participates in regularly scheduled calls with Home Office personnel and vendors to review outstanding issues
• Communicate progress to relevant location, regional, and Home Office personnel as needed
• Maintain inventory counts of all field-based systems by location and service offering within their respective region
• Ensure systems and servers are properly patched, on a consistent version of software, and running in a stable environment throughout their region on a quarterly basis
• Assist in the execution of system installations and upgrades
• Understand and execute technical priorities, standards, and procedures for existing and future systems as directed
• Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly IT supervisors/technicians)
Qualifications:
Required:
• BS/MS in Computer Science or related field preferred; or equivalent combination of education and experience, equivalent skill.
• Minimum of 1 year of experience supporting POS systems in the restaurant/hospitality business.
• Core skills such as network, database, and scripting.
• Demonstrated strong leadership skills and excellent written and verbal communication skills.
• Able to work independently without close supervision.
• Able to analyze issues and problems, and know and follow the escalation plan.
• Well organized, able to handle multiple tasks at the same time.
Preferred:
• Experience with cloud-based POS (Appetize, Bypass, VenueNext).
• Experience with PCI compliance.
Company:
Levy Restaurants is a hospitality company that runs restaurants and vending machines in entertainment and sporting venues. Founded in 1978, the company is headquartered in Chicago, USA, with a team of 10001+ employees. The company is currently Late Stage.