4 Lendkey Technologies Jobs Hiring Near You

Why work for us?

We have a lot to offer those who are looking to take the next step in their career, including:

• Opportunity to join a growing fintech
• Creative and transparent company culture
• Growth potential
• Comprehensive medical, dental, vision, and life insurance benefits
• Generous paid time off

• Manage and direct the daily activities of Loan Servicing Specialists; ensure they understand and comply with call center objectives, performance standards, policies, and applicable regulations (e.g., UDAAP, FCRA, SCRA, NACHA)
• Monitor the call queue, track inbound call volume, and ensure staffing levels support demand
• Monitor and evaluate agent performance against core metrics (e.g., AHT, QA scores, CSAT, adherence), including coaching and corrective action as needed
• Answer Loan Servicing Specialist questions regarding best practices or difficult calls
• Resolve escalated customer complaints and questions; elevate matters with regulatory, legal, or reputational risk to the Assistant Head of Loan Servicing
• Provide ongoing training to Loan Servicing Specialists on business updates and new processes
• Identify troubled loans, operational gaps, and customer issues, and recommend improvements
• Provide inbound and outbound call support during peak periods
• Partner with other supervisors and management team members to support agents and maximize customer satisfaction
• Participate in recruiting, interviewing, and hiring Loan Servicing Specialist candidates
• Review and provide feedback on onboarding training materials; lead new hire training sessions
• Motivate and develop Loan Servicing Specialists through positive communication and feedback
• Maintain in-depth working knowledge of LendKey's loan products and core servicing systems (e.g., LoanPro)
• Support the confidentiality and security of borrower information
• Collaborate with internal departments on cross-functional projects as needed

What We’re Looking For:

Culture amp; Mindset

We’re looking for people who care deeply about delivering strong outcomes for customers and supporting their teammates. LendKey was recognized as a 2026 Cincinnati Top Workplace by The Cincinnati Enquirer based on employee feedback.

You’ll be successful here if you align with how we work:

• Truthful – act with honesty and integrity
• Helpful – support teammates, clients, and customers
• Present – show up engaged, accountable, and committed
• Driven – motivated to make an impact
• Diligent – thoughtful, detail-oriented, and reliable

What We Do:

LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment.
For financial institutions, LendKey provides turnkey solutions that include:

• End-to-end loan origination and servicing expertise
• Seamless access to a national network of lending partners
• Advanced risk mitigation and compliance support
• Opportunities to efficiently deploy capital and diversify portfolios

For borrowers, LendKey delivers:

• Access to affordable, competitive student loan products from trusted local lenders
• A simple, transparent digital application and servicing experience
• The benefits of community-focused lending with the convenience of modern technology

LendKey’s network lending model empowers both lenders and borrowers, bridging the gap between local values and national reach.

LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at HR@lendkey.com. Visit Lendkey.com for more information.