As a Technical Product Support Specialist at Laerdal Medical, you will be an essential part of our commitment to providing exceptional customer support for our state of the art medical simulation ...
8 Laerdal Medical Jobs Hiring Near You
As a Technical Product Support Specialist at Laerdal Medical, you will be an essential part of our commitment to providing exceptional customer support for our state of the art medical simulation ...
The Customer Success Specialist's role is to provide our customers with a positive experience in all aspects of their relationship with Laerdal from the sales process through the order, delivery, and ...
The Customer Success Specialist's role is to provide our customers with a positive experience in all aspects of their relationship with Laerdal from the sales process through the order, delivery, and ...
Customer Care Specialist I
Wappingers Falls, NY · On-site
$16.75 - $22.25/hr
This position directly contributes to upholding Laerdal's values by creatingmeaningful, highquality ... Maintain accurate records, including medical device case documentation in accordance with company ...
Customer Care Specialist I
Wappingers Falls, NY · On-site
$16.75 - $22.25/hr
This position directly contributes to upholding Laerdal's values by creatingmeaningful, highquality ... Maintain accurate records, including medical device case documentation in accordance with company ...
The Technical Product Repair Specialist I plays a vital role in repairing, troubleshooting, and maintaining Laerdal's industryleading medical simulation products. This handson technical position is ...
The Technical Product Repair Specialist I plays a vital role in repairing, troubleshooting, and maintaining Laerdal's industryleading medical simulation products. This handson technical position is ...
... medical training intended to help save lives. Responsibilities: Learning Needs Assessment ... Demonstrates strong knowledge of the Laerdal Education Services portfolio, including economic ...
... medical training intended to help save lives. Responsibilities: Learning Needs Assessment ... Demonstrates strong knowledge of the Laerdal Education Services portfolio, including economic ...
Order Management and Return Specialist
Wappingers Falls, NY · On-site
$19.25 - $25.75/hr
Position Overview: As a Order Management and Returns Specialist, you play a pivotal role in ensuring a smooth and satisfying subscription experience for our customers. This dynamic position requires ...
Order Management and Return Specialist
Wappingers Falls, NY · On-site
$19.25 - $25.75/hr
Position Overview: As a Order Management and Returns Specialist, you play a pivotal role in ensuring a smooth and satisfying subscription experience for our customers. This dynamic position requires ...
Position Overview: The HR Business Partner (HRBP) serves as atrusted partner to employees and leaders, providing hands-on Human Resourcessupport across employee relations, performance management ...
Position Overview: The HR Business Partner (HRBP) serves as atrusted partner to employees and leaders, providing hands-on Human Resourcessupport across employee relations, performance management ...
Mechanical Engineering Intern
Gatesville, TX · On-site
$17.50 - $23.50/hr
Position Overview: The Engineering Intern supports the design,improvement, and sustainment of manufacturing processes to meet quality,delivery, cost, and safety goals. This role provides hands-on ...
Mechanical Engineering Intern
Gatesville, TX · On-site
$17.50 - $23.50/hr
Position Overview: The Engineering Intern supports the design,improvement, and sustainment of manufacturing processes to meet quality,delivery, cost, and safety goals. This role provides hands-on ...
Laerdal Medical Jobs Information
Is the health insurance from Laerdal Medical affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
How easy is it to get time off at Laerdal Medical?
Some people find it hard to get time off.
60% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
60% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
How easy is it to take sick days at Laerdal Medical?
Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
Do people at Laerdal Medical feel treated with respect by their managers?
Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
100% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
Do people at Laerdal Medical get to take their breaks without interruption?
Only some people get breaks without interruption.
60% of people report that their breaks get interrupted.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
60% of people report that their breaks get interrupted.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
Is it stressful to work at Laerdal Medical?
Most people feel stressed here.
100% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
100% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
Do people at Laerdal Medical recommend working with their team?
Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
Do people get enough training when they start at Laerdal Medical?
Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
60% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
Do people get support to advance at Laerdal Medical?
Most people aren’t given support to advance their career here.
In the last year, 80% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
In the last year, 80% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
Do workers feel well informed about how Laerdal Medical is doing?
Only some people feel well informed about how the company is doing.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.
What are the most popular cities for Laerdal Medical jobs?
Full-time
Posted 20 days ago
Laerdal Medical rating
4.6
Based on 5 frontline employees who took The Breakroom Quiz
Job description
Position Overview:
As a Technical Product Support Specialist at Laerdal Medical, you will be an essential part of our commitment to providing exceptional customer support for our state of the art medical simulation products. You will serve as the main point of contact for customers, ensuring they receive timely and effective technical assistance. This role requires a blend of technical expertise, strong interpersonal skills, and a dedication to delivering outstanding service to our customers in the medical industry.
Responsibilities:
Technical Support & Troubleshooting
- Provide timely and effective solutions for Laerdal products, including software and hardware troubleshooting.
- Support software upgrades, installations, and Scenario Cloud-related issues.
- Conduct software and hardware testing, including assisting with development and testing of new products.
Customer Service & Case Management
- Deliver high-quality support across phone, chat, and email channels.
- Create, maintain, and close service tickets in Salesforce for all customer interactions.
- Assist customers with product knowledge, part inquiries, and service needs while upholding Laerdal values.
Documentation & Reporting
- Log and track all support cases, prioritizing and escalating when necessary.
- Document solutions, develop support content, and maintain knowledge base resources.
- Report customer feedback and identify emerging issues, trends, or repeated problems for further action.
Collaboration & Communication
- Coordinate solutions internally and cross-functionally to ensure efficient resolution.
- Participate in meetings and provide status updates to management and stakeholders.
- Recommend improvements to products, procedures, training, or documentation based on support trends.
Continuous Improvement & Performance
- Meet or exceed departmental KPIs and service level goals.
- Support initiatives and projects aimed at enhancing customer support operations.
- Proactively identify and escalate systemic or recurring issues, proposing workarounds or long-term solutions.
What Laerdal Medical employees say
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Laerdal Medical
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Wappingers Falls, NY, US
Year founded
1940