Lsr Wellness C/o Adam Rosen

Essential Job Functions

As a concierge practice, LSR Wellness is keenly focused on dedicated patient care throughout all aspects of the patients’ experiences with the practice.   Important elements of the Front Office Assistant include:

• Patient visit management prior, during, and after each encounter to ensure patient satisfaction and process fulfillment.  Document all follow-up actions.
• Maintaining communication with patient membership.
• Management of the Practice’s internal and patient communication software to ensure timely responses to patients and doctor awareness of incoming patient requests and needs.

Specific functions include:

Schedule appointments for new or established patients

• Obtain patient prior-authorizations and pre-certifications
• Work with the Membership Coordinator to ensure receipt of new patient records
• Greet Patients as they arrive to the office and assist them with the registration process
• Verify Patient Insurance Information to ensure accurate billing and coverage.
• Maintain Records: Responsible for maintaining patient records, insurance files, and billing records.
• Working with Billing Support and Membership Coordinator: Collaborating with the billing team, and the Membership Coordinator in support of patient onboarding.
• Staff Training and Patient Education: Regularly participating in staff training programs to enhance healthcare knowledge and improve patient interactions.
• Manages digital documentation for the practice including incoming patient-related faxed records, HIPAA-governed patient waivers and approvals, and patient membership agreements.
• Inventory management: tracks the practice supply levels and reorders as necessary for both clinical and front-office materials.
• Provides record keeping and performs clerical and other tasks for the office.

 Qualifications, Required Skills, and Experience

• Prior experience in clinical healthcare practice or similar setting (required).
• Associate of Arts or Science or Bachelor of Arts or Science (desirable).
• Enjoys teamwork in a small practice setting.  Willing to embrace all needed tasks and seek out better ways of improving the patient experience.
• Competent in Microsoft Office and other office productivity applications; generally computer competent.
• Experience utilizing EHR software (ideally Athena Health, eClinicalWorks, or similar primary care focused tool) in a front-office context.  Prior experience with Epic is also highly desirable.
• Knowledge of and past experience with CPT-codes and HIPAA guidelines are desirable.
• Understanding of experience with compliance and regulatory guidelines (HIPAA, OSHA, etc.)

LSR Wellness is an adult primary care practice located in Haverford, PA. The compassionate team is led by two board-certified physicians, is dedicated to caring for its patients, and putting their health needs first. Every team member of the practice strives for excellence in patient care. Continually inspired and motivated by their patients, the practice’s team members believe that good health starts with excellent patient-caregiver relationships.

The LSR Wellness team is looking for a new team member who will bring their professional experience in a clinical setting and outgoing communication style. This role serves as an important patient-facing member of the team, communicating with the patients prior to their office visits, upon arrival and departure from the office, and in follow-up after their visits. Most importantly, the Candidate will bring their willingness to learn and assume responsibility for a broad range of functions, and a professional, compassionate communication style with both colleagues and patients.