Lifelong

Care Coordinator

Salary Range $27.60 - $42.63 Hourly

Description

Lifelong is a community health organization on a mission to make health and food accessible. We remove barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone has the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

Position Overview:

The Care Coordinator serves a critical role in connecting individuals in need of long-term care to benefits and resources through the WA Cares Fund initiatives to provide working Washingtonians with access to long-term care benefits. This position is responsible for conducting assessments and assisting with benefit navigation for individuals deemed eligible for benefits through the WA Cares program. The Care Coordinator will work together with the Intake & Eligibility Coordinator, the Program Manager, and other Lifelong staff to ensure seamless access to long-term care benefits for clients and implement the WA Cares Fund program.

The Care Coordinator is a hybrid position reporting to the Program Manager in the Aging & Disability Services department. This is a regular, full-time, non-exempt, union position based in Seattle with responsibilities at Lifelong's Georgetown Yards and Capitol Hill offices, and in the field to meet client or program needs. Field work will be limited to King County. This position is expected to be on-site Monday-Friday 08:30AM - 5PM for the duration of the introductory period. Following a successful 90 days of employment, it may be hybrid-remote with the expectation to be on-site or in the field Tuesday-Thursday.

Qualifications

Essential Duties:

• Conduct benefits assessments with WA Cares beneficiaries, including gathering necessary documents and beneficiary data, determining needs, delivering determinations and documenting assessments.
• Provide clients with benefits navigation and support, assisting with researching providers, negotiating rates and utilizing long-term care benefits.
• Work with WA Cares team to ensure smooth intake process and eligibility determination.
• Provide logistical, organizational, and administrative support for all aspects of WA Cares applications.
• Process benefits assessments in a timely manner.

Customer Service

• Understand and apply foundational knowledge of the WA Cares Fund to support beneficiaries, uphold program policies, and represent the WA Cares culture through compassionate, informed service.
• Communicate professionally with clients, internal teams, and community partners via phone, email, and in-person interactions.
• Assist clients and staff in gathering required intake and eligibility documentation. Utilize a multifaceted, client-centered approach to outreach, incorporating phone calls, in-person meetings, mailings, and collaboration with external care providers, to ensure seamless enrollment and ongoing access to services.

Data Entry and Integrity

• Perform a high-volume of data entry with strong attention to detail. Tasks include creating and updating client profiles, scanning documents, generating reports, managing multiple databases, processing mail merges, and ensuring accuracy and consistency across systems.
• Conduct assessments to determine whether individuals meet the functional eligibility criteria for WCF benefits, in alignment with WCF assessment protocol; record all required assessment data in the GetCare system.

Program Coordination

• Partner with the ADS leadership to implement and refine program policies and procedures.
• Build and maintain collaborative relationships with internal departments and external care partners to support seamless client transitions and continuity of care.

Organizational Responsibilities

• Participate in team meetings, all-staff trainings, and Lifelong events.
• Build knowledge of aging and disability services and other chronic health supports, as well as the services offered by Lifelong.
• Work respectfully with clients, staff, and volunteers from diverse backgrounds.
• Maintain professional boundaries, confidentiality, and consistent, reliable working hours.
• Engage in Lifelong's Employee Performance Management Process.

Core Competencies:

• Proficiency in Microsoft Office Suite (especially Excel); familiarity with Access, Word, PowerPoint, and Outlook.
• Experience with data entry and electronic document management with a high degree of accuracy.
• Strong organizational skills and the ability to prioritize multiple tasks with minimal supervision.
• Commitment to equity, inclusion, and client-centered service across a wide range of identities and experiences.
• Clear and professional verbal and written communication skills; excellent customer service and phone etiquette.
• Ability to work both independently and collaboratively in a team environment.
• Adaptability and the ability to remain calm and self-directed in a dynamic setting.
• Bilingual skills preferred.

Education & Experience:

• Master's degree in behavioral or health sciences and one year of paid on-the-job social service experience; or
• Bachelor's degree in behavioral or health sciences and two years of paid on-the-job social service experience; or
• Bachelor's degree and four years of paid on-the-job social service experience

Benefits:

• Comprehensive medical, dental, and vision benefits
• Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year
• 401(k) match
• Flexible spending accounts
• Life insurance options
• Long term disability
• Mass transit subsidy
• 15 paid holidays per year

Work Environment:

• Hybrid role based in Seattle, with responsibilities at Lifelong's Georgetown Yards and Capitol Hill offices, and in the field to meet client or program needs.
• All positions that involve in person work with clients are required to undergo a TB test within 30 days of starting employment and annually, or as required by program.
• Any offer of employment is contingent upon passing a criminal background check. Some programs may require additional background checks or frequency.
• This position operates in a professional office environment and requires extended periods of sitting at a desk and working on a computer. Occasional standing, walking, and light lifting of up to 20 pounds may be required to support office or event needs. The role may also involve occasional attendance at events or activities that take place outside of normal office settings or standard business hours.